Student Liaison

4 weeks ago

Melbourne, Victoria, Australia Contour Education Full time

Join to apply for the Student Liaison (Appointment Setter) role at Contour Education

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Join to apply for the Student Liaison (Appointment Setter) role at Contour Education

We're excited to invite a warm, charismatic communicator to join Contour MedPrep as our Student Liaison (Appointment Setter). Backed by structured training, proven call scripts, and an unwavering team culture, you'll be the very first voice that aspiring medical students and their parents hear when they enquire about our UCAT and Interview preparation programs.

You'll engage high‑intent, warm leads generated from free Contour events, mock exams, and website enquiries, uncover their goals and concerns, and schedule them into 1‑to‑1 Welcome Consultations with our expert Program Consultant team. Your conversations will calm nerves, provide direction, and open the door to resources that help anxious, overwhelmed students realise their dream of studying medicine.

If you thrive on phone‑based rapport‑building, love hitting clear targets, and want to make an immediate impact on students' futures, we'd love to meet you.

Who Are We

We are Australia's fastest-growing medical/dental preparation company, specialising in comprehensive, innovative and results-driven UCAT and Interview preparation which empowers students to gain admission into medicine and dentistry. 200+ of our 2024 students received offers into medical/dental school for 2025, including 73 offers into Monash, 53 into UQ, 47 into JMP (UoN/UNE), 46 into UNSW and 42 into Adelaide Uni

Our UCAT & Interview programs are characterised by engaging group lessons, abundant resources and 24/7 support, as well as industry-first initiatives such as Australia's first Simulated UCAT Testing Centres and Free 1-On-1 Admissions Consultations. Our students achieve record-breaking UCAT results, including the World Record UCAT Score of 3590 (2023), a 3060 Median (2024), 1 in 2 score 90th Percentile (2024), and 43 x 99th Percentile (3350+) students (2024).

Over 2000 students and 100 staff have joined us since our founding. In 2024, we successfully expanded our in-person Live Testing Centres to Brisbane and Sydney, with over 1000 bookings, and hundreds of new enrolments from all over Australia. In 2025, we now have permanent in-person centres in Melbourne, Sydney and Brisbane, and in April we expanded to Perth and Adelaide with free events for hundreds of students. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022, ranked again in 2023 and 2024, and we're continuing to triple in size year over year It's our vision to reshape education, one student at a time.

What You'll Do

Lead Engagement, Qualification & Appointment Booking

  • Execute timely first contact and follow‑up calls to warm leads (not cold calling) sourced from free Contour events, incoming enquiries, and other inbound channels.
  • Maintain a structured call schedule aligned with peak response windows.
  • Conduct quick needs assessments using targeted, open‑ended questions; address objections confidently and clearly.
  • Book high‑quality 1‑to‑1 Welcome Consultations with the Program Consultant team, achieving weekly conversion targets.

CRM Management & Pipeline Oversight
  • Update Monday.com CRM in real time, logging call outcomes, notes, and next steps.
  • Audit and prioritise your pipeline daily to focus on high‑potential prospects.

KPI Achievement & Reporting
  • Meet or exceed weekly targets for calls, consultations booked, and conversion metrics.
  • Provide concise performance summaries to the Sales Manager, highlighting wins and areas for improvement.

Professional Development & Team Collaboration
  • Participate in ongoing training sessions and seek feedback for continuous self-improvement.
  • Actively share best practices and implement coaching feedback to continuously elevate performance.
  • Demonstrate genuine commitment to your own professional and personal growth.

Skill Requirements

Honesty and Integrity

High Level of Empathy

Energy and Enthusiasm

Excellent Communication Skills

Independence & Proactiveness

Willing to Listen, Learn & Lead

Intelligence & Creativity

Work Schedule
  • Weekdays: 12:00PM – 8:00PM to maximise outbound‑call pickup rates.
  • Weekends: Shifts rostered on Saturdays & Sundays between 9:00AM – 8:00PM.
  • Note: Evening and/or weekend availability is essential to maximise the pickup rates of outbound calls and follow-ups, as students are unavailable during school hours.

Compensation: $60,000 + super + commissions (OTE $100k+)

Minimum Qualifications & Experience
  • Minimum 1 year outbound phone‑sales or appointment setting experience in a high‑performance B2C environment.
  • Experience in education or high‑stakes exam‑preparation sales (preferred but not essential).

Benefits
  • Make a Real Difference – Help high-achieving, anxious students find clarity and the right preparation to get into medicine or dentistry.
  • Warm, High-Intent Leads Only – All calls come from engaged prospects via our events, mock exams, and website enquiries — no cold calling.
  • Above-Market Pay – $60,000 + super + uncapped commissions, with $100k+ OTE for high performers.
  • Training & Growth – Start with proven scripts and coaching, then receive regular feedback from our Sales Manager to help you develop and grow within the role.
  • Supportive, Fast-Growth Culture – Join a driven, collaborative team with direct access to founders and no corporate walls in a fun, start-up environment.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeInternship
Job function
  • Job functionOther
  • IndustriesEducation

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