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Customer Service

1 month ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time

Imperial Flooring Australia is an Australian family-owned business specialising in premium engineered timber flooring for residential and commercial spaces. With the current showroom located in Yallah (Wollongong) and distribution centres in Sydney & Melbourne, we offer a range of hi-quality flooring options for nationwide shipping. Our commitment to quality and customer service has made Imperial Flooring Australia a trusted partner for leading construction companies across Australia.

Due to our continued fast growth, We are in search for an experienced Customer Service - Showroom Consultant professional to join our current team and to commence employment at our brand new head office / high-end showroom recently constructed.

If you love being creative, have an eye for detail and a real passion for outstanding customer service, we would like you to join our team

The Role

  • Front Desk Reception - Greet all clients in a positive manner ensuring a positive experience
  • Assist customers with queries and guide them through the flooring showroom.
  • Be an ambassador for the brand – you will be the face of Imperial Flooring Australia, bringing the brand to life for our customers. Our custo
  • Delivering excellent customer service face to face and over the phone / email
  • Efficiently manage and direct incoming calls
  • Processing quotations and invoices
  • Following up on quotations with clients from our system register
  • Packing & sending online orders & flooring samples when required
  • Handling Trade inquiries for trade supplies. (Training provided)
  • Maintain showroom displays and ensure they are well-presented at all times.
  • Assisting for any warehouse duties, only when required

Our Requirements
  • Previous experience in face to face customer service is required
  • Have high attention to detail, be mature and responsible and have excellent communication skills.
  • Be confident, well-groomed and have excellent interpersonal skills
  • An eye for colour, design and interior decoration
  • Ability to work in a team & Independently
  • Strong computer and administration skills
  • Ability to learn quickly
  • Possess a valid drivers license and have own reliable transport

We Provide
  • Fulltime Salary + Super + Incentives (Salary Negotitated on Experience)
  • Opportunities for career development
  • Comprehensive on the job training support
  • Monday to Friday Hours Only
  • Payroll: Weekly*

This is your opportunity to make a valuable contribution to one of the most recognised brands in the flooring industry. .

Apply within Seek (Cover Letter + CV)
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