Customer Service Representative

4 weeks ago

Wollongong, New South Wales, Australia Kirbyhvacr Full time
Customer Service Representative | 12 month FTC

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Beijer Ref Australia is a leading wholesaler in the air-conditioning and refrigeration industry, known for our strong brands, expert knowledge, and genuine commitment to customer satisfaction.

We're on the lookout for a Customer Service Representative on a 12 month fixed term contract, who's ready to bring positive energy, strong attention to detail, and a solutions-focused mindset to our Wollongong team.

Whether you've worked in a trade counter, warehouse, retail, or another fast-paced customer service environment – if you love helping people and keeping things running smoothly behind the scenes, we want to hear from you

What You'll Be Doing

Helping our customers: You'll build genuine relationships, provide product support, and offer advice that helps them get the job done.

Keeping things on track: You'll quote and process sales orders accurately and efficiently – making sure stock, pricing, and deliveries all align.

Working together: From the warehouse to the counter, you'll collaborate with teammates to maintain a clean, safe, and organised environment.

Driving great outcomes: You'll take initiative to meet branch targets and support your team to deliver the best service possible.

What You'll Bring

A customer-first mindset and strong communication skills

Previous experience in customer service or a similar role (retail, wholesale, trades welcome)

Solid computer skills – you're confident navigating systems and emails

Forklift licence (or willingness to obtain one)

A team spirit that reflects our values: Committed, United, Engaged, and Straightforward

Experience in the HVAC/R or trade supply industry is a bonus – but not a deal breaker. We'll provide the training you need to succeed.

Supportive culture – Work with a team that's down-to-earth, inclusive, and genuinely helpful

Career opportunities – Be part of a national network with room to grow

Stability – Enjoy the security of a well-established business in a future-focused industry

Employee perks – Including staff discounts, development opportunities, and a strong safety culture

Ready to Apply?

If you're reliable, hands-on, and enjoy being the person people count on – this could be your next move. Click Apply Now and join a business where your contribution makes a difference every day.

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Your application will include the following questions:How many years' experience do you have as a Customer Service Representative? Which of the following statements best describes your right to work in Australia? Are you willing to undergo a pre-employment medical check? What's your expected annual base salary? Which of the following forklift licences do you have?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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