Aftersales Support Specialist

Job Title: Aftersales Support Specialist, Australia

Location: Melbourne, Australia

Company Profile:

We are a middle eastern diversified conglomerate operating in sectors like mobility, financial services, energy and environment, health, and investments. In the Asia Pacific region, our operations span across multiple markets such as Japan, China, India, Malaysia, Singapore, Australia, and New Zealand.

About the Role:

We are seeking a dedicated Aftersales Support Specialist to join our dynamic team in Australia. In this role, you will be responsible for providing exceptional technical and warranty support to our customers, dealers, and internal stakeholders. Your expertise will ensure smooth aftersales operations, enhance customer satisfaction, and uphold our brand's reputation for excellence.

Key Responsibilities:

• Provide technical support and troubleshooting assistance for automotive products to customers and dealership networks.
• Manage warranty claims, including validation, processing, and follow-up to ensure compliance with company policies.
• Liaise with manufacturers, suppliers, and internal teams to resolve complex technical and service issues.
• Maintain accurate records of customer interactions, warranty cases, and service resolutions.
• Assist in developing aftersales training materials and conducting workshops for dealership staff.
• Monitor and report on aftersales performance metrics, identifying areas for improvement.
• Ensure compliance with Australian automotive regulations and company standards.

Qualifications & Experience:

• Minimum 3 years of experience in aftersales support, technical service, or warranty management (automotive industry preferred).
• Certificate III in Light Vehicle Mechanical Technology (Highly desirable)
• Strong diagnostic and fault-finding skills
• Proven ability to document and follow SOPs and workshop manuals
• Proficiency in reading and interpreting wiring diagrams
• Ability to correlate fault codes with symptoms
• Structured and methodical approach to diagnostics
• Accurate recording and reporting of electrical metrics
• Experience handling warranty claims and working with dealership networks.
• Excellent problem-solving skills with a customer-centric approach.
• Ability to work in a fast-paced, multicultural environment.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service, Quality Assurance, and Distribution
• IndustriesMotor Vehicle Manufacturing, Retail Motor Vehicles, and Wholesale Motor Vehicles and Parts

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