Head Of Aftersales

4 weeks ago

Melbourne, Victoria, Australia NES Fircroft Full time
Head of Aftersales (Premium Automotive Brand Head of Aftersales (Premium Automotive Brand Direct message the job poster from NES Fircroft Managing Consultant at NES Fircroft | Recruiting Experts in Manufacturing Head of Aftersales (Automotive) Global Luxury Automotive Brand – Kuala Lumpur, Malaysia Are you passionate about luxury automobiles and ready to lead in the premium automotive industry? Join a globally recognized brand celebrated for its performance, innovation, and exclusivity.
We are seeking a visionary Head of Aftersales to oversee and elevate our aftersales operations in Malaysia.
This is your opportunity to drive excellence and shape unforgettable customer experiences.
What You'll Be Doing: As the Head of Aftersales , you'll lead a team dedicated to providing world-class aftersales support and maintaining the brand's exceptional standards.
Your responsibilities include: Develop and implement aftersales strategies to enhance customer satisfaction and drive revenue growth.
Inspire and mentor a high-performing team to deliver unparalleled service excellence.
Customer Experience Excellence: Ensure premium aftersales service delivery, embodying the brand's commitment to quality and precision.
Drive initiatives to strengthen customer loyalty and foster long-term relationships.
Operational Excellence: Oversee service operations, parts management, and warranty processes to ensure seamless performance.
Optimize workshop efficiency, resource allocation, and turnaround times.
Leverage cutting-edge technologies and global best practices to improve aftersales processes.
Analyze customer feedback and implement continuous improvement strategies.
Manage aftersales budgets, monitor KPIs, and achieve profitability targets.
Drive parts sales and accessory revenues while maintaining cost efficiency.
Stakeholder Engagement: Collaborate with regional and global teams to align with the brand's vision and standards.
Build strong relationships with customers, suppliers, and internal stakeholders.
What You Bring to the Role: Proven Expertise: A strong background in aftersales management, ideally within the luxury automotive sector.
Leadership Skills: Exceptional ability to lead and motivate teams, fostering a culture of excellence and accountability.
Customer Focus: A passion for delivering exceptional customer experiences and building brand loyalty.
Strategic Thinking: Visionary mindset with the ability to develop and execute impactful aftersales strategies.
Technical Acumen: Solid understanding of automotive technologies, workshop operations, and parts management.
Results-Driven: Track record of achieving financial and operational targets in a dynamic environment.
Qualifications: A bachelor's degree in a relevant field; additional certifications in automotive or business management are advantageous.
Why Join Us? Iconic Brand: Be part of a globally celebrated luxury brand with a legacy of excellence.
Dynamic Environment: Work in a fast-paced, exciting, and rewarding industry.
Career Growth: Opportunities for personal and professional development within a prestigious organization.
Exclusive Perks: Enjoy unique benefits and access to world-class vehicles.
This is more than a role; it's a journey to define the future of luxury automotive aftersales in Malaysia.
Are you ready to accelerate your career? Apply Now: Transform the aftersales experience with your expertise and passion.
Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at NES Fircroft by 2x Get notified about new Head of Brand jobs in Greater Kuala Lumpur .
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