Client Coordinator

4 weeks ago

Hervey Bay, Australia Right at Home Full time
  • Location: [Hervey Bay-Queensland, Maryborough-Queensland, Australia]

Right at Home Central Qld provides caring, compassionate, respectful, and high-quality holistic care in Aged, Disability, Transitional & Palliative Care and Hospital in the Home to the Wide Bay Region, QLD, Australia.

Right at Home Wide Bay is growing the team and requires a Client Coordinator in our Hervey Bay Office. Full-time Monday - Friday 8:30am - 4:30pm.

This position is a full-time role; however, it is negotiable for the right applicant.

Our staff are important to us and will work under the supervision and with support/mentoring of a care manager according to their scope of practice as defined by the Australian Nursing and Midwifery Board (if applicable).

A successful candidate will have the following:

  • A passion for high-quality client-focused care in a community setting
  • Exceptional communication skills
  • Able to work autonomously and within a team environment
  • Excellent time management and organisation skills
  • Commitment to ongoing professional development

A successful candidate will be able to:

Demonstrate client-centred practice, showing empathy, and treating others with dignity and respect. You'll be a natural relationship builder, helpful, and reliable, making you a great asset to our team.

Your new role will be responsible for:

  • Meeting with clients and their families, assessing their needs, and building strong connections
  • Conducting client care assessments and preparing care plans to best meet client requirements
  • Provision of some nursing care and in-home care services as needed
  • Handling information requests, feedback, and general enquiries
  • Ensuring all documentation is accurately and comprehensively completed in Right at Home databases and software programs
  • Interpreting health, aged, and disability care policies and regulations for carer and nursing staff and employees
  • Ensuring compliance with local, state, and federal regulatory agencies related to aged and disability care services
  • Implementing and maintaining all relevant operating systems including Visual Care, policies & procedures & service conditions for caregivers, nurses & other care professionals
  • Ensuring Caregiver Management meets "best practice" standards including encouraging ongoing professional development of the Care Team
  • Serving as a liaison with the accounts department, ensuring proper billing in line with the care plan
  • Compliance with OH&S regulations
Qualifications
  • And or Cert III/Cert IV (Aged/Disability Care) minimum 4 years experience
  • Experience within the aged care/disability/mental health in a community setting
  • Understanding of Aged care & Disability standards and consumer-directed care
  • First Aid, current CPR and National police check
  • WWC (or willingness to obtain)
  • Driver's licence and reliable car with comprehensive insurance
  • High level of computer literacy
  • Understanding of clinical governance and continuous improvement
  • Possess a 'can-do' positive attitude and work well in a team environment
Preferred Skills
  • An outgoing personality with high energy levels, good communication skills and personable telephone manner
  • Ability to problem-solve and think quickly under pressure
  • Ability to multitask with a strong attention to detail while keeping calm and focused
  • Excellent networking and consultation skills to develop new referral sources and relationships with appropriate external organisations
  • Excellent customer service skills with exceptional verbal and written communication skills
  • Sound knowledge and understanding of home care services and guidelines
  • Sound knowledge and understanding of NDIS services and guidelines
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