Guest Service Agent

4 weeks ago

Sydney, New South Wales, Australia IHG Hotels & Resorts Full time

Join to apply for the Guest Service Agent role at IHG Hotels & Resorts

3 days ago Be among the first 25 applicants

Join to apply for the Guest Service Agent role at IHG Hotels & Resorts

InterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next step

As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy, ensuring their needs are met and their concerns addressed promptly.

Every day is different, but you'll mostly be:

  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless
  • Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
  • Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:
  • Communication skills - guests will need to come to you with concerns as well as compliments.
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
  • Previous Front Office experience preferred.
  • Experience working with Opera preferred, but not essential.

WHAT YOU CAN EXPECT FROM US:
  • We give our people everything they need to succeed. You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
  • Complimentary membership to our hotel Gym: Fit Collective
  • Paid birthday leave and proactive health days
  • Free dry cleaning
  • Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance.

Some come join us

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesHospitality

Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x

Sign in to set job alerts for "Guest Service Representative" roles.

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 day ago

Front Desk Agent | Exclusive Collection Club Med Resort

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 6 days ago

Guest Service Agent | Full Time and Part Time

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 4 hours ago

Customer Service Representative - Sydney, Australia

Sydney, New South Wales, Australia 6 days ago

Customer Service Representative Fraud - Scams

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Guest Services Agent: Sydney Lakeside Holiday Park

North Narrabeen, New South Wales, Australia 4 weeks ago

Customer Service Representative - Receivables

Sydney, New South Wales, Australia A$60,000.00-A$68,000.00 1 month ago

Guest Service Agent (Part-time) | Holiday Inn Sydney Potts Point

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 4 hours ago

Sydney, New South Wales, Australia 4 weeks ago

Frenchs Forest, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 4 months ago

Customer Service Representative - Global

Sydney, New South Wales, Australia 2 days ago

Winston Hills, New South Wales, Australia A$65,000.00-A$70,000.00 6 days ago

Arndell Park, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 8 months ago

Gladesville, New South Wales, Australia 23 hours ago

Macquarie Park, New South Wales, Australia 1 month ago

Showroom Conceirge / Reception - Inner South Sydney

Balmain, New South Wales, Australia 3 weeks ago

Parts Advisor & Customer Service RepresentativeAdministration Bookings Officer - Cardiology

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Guest Service Agent

    4 weeks ago

    Sydney, New South Wales, Australia IHG Hotels & Resorts Part time

    Guest Service Agent (Part-time)Be part of IHG Hotels & Resorts as a Guest Service Agent (Part-time) at Holiday Inn Sydney Potts Point.About the RoleAs a Guest Service Agent, you will create memorable experiences for our guests by providing exceptional service, handling transactions, offering local insights, and ensuring a friction-free stay.Key...

  • Guest Service Agent

    4 weeks ago

    Sydney, New South Wales, Australia Pro-invest Careers Full time

    About Pro-invest Group:We are a leading global asset management firm specializing in real estate and hotel development across Australia and New Zealand.Our partnerships with world-renowned brands such as Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel enable us to create unique guest experiences.Hotel Overview:Hotel Indigo is a storytelling brand...

  • Guest Service Agent

    4 weeks ago

    Sydney, New South Wales, Australia TFE Hotels Adina Apartment Hotels Full time

    We are seeking a Guest Services Agent to join our team at Vibe Hotel Darling Harbour.Job Description:The ideal candidate is a people person who is passionate about delivering exceptional guest experiences. As a Guest Services Agent, you will be the go-to point for guests, managing administrative tasks and providing expert local advice to ensure a seamless...

  • Guest Service Agent

    4 weeks ago

    Sydney, New South Wales, Australia IHG Hotels & Resorts Part time

    Guest Service Agent (Part-time) | Holiday Inn Sydney Potts PointJoin us as a Guest Service Agent (Part-time) at Holiday Inn Sydney Potts Point and be part of IHG Hotels & Resorts.About the RoleAs a Guest Service Agent, you will create memorable experiences for our guests by providing exceptional service, handling transactions, offering local insights, and...

  • Guest Service Agent

    4 weeks ago

    Sydney, New South Wales, Australia Oaks Hotels, Resorts & Suites Full time

    Job Title: Guest Service AgentOaks Sydney Goldsbrough Suites is seeking a full-time Guest Service Agent who is passionate about providing excellent customer service. You will create a welcoming environment for guests, managing check-ins, check-outs, and providing local recommendations, ensuring a memorable stay.Key Responsibilities:Provide a warm reception...

  • Guest Service Agent

    4 weeks ago

    Sydney, New South Wales, Australia IHG Hotels & Resorts Full time

    Join to apply for the Guest Service Agent role at IHG Hotels & Resorts3 days ago Be among the first 25 applicantsJoin to apply for the Guest Service Agent role at IHG Hotels & ResortsInterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next stepAs a Guest Service Agent, you will...

  • Guest Service Agent

    5 days ago

    Sydney, New South Wales, Australia Pro-invest Careers Full time

    About Us:Pro-invest Group is a leading global asset management firm specializing in real estate and hotel development across Australia and New Zealand. We proudly partner with world-renowned brands such as Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel. At Pro-invest, we believe in creating unique guest experiences, and we are looking for...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Rydges Sydney Central Full time

    Direct message the job poster from Rydges Sydney CentralCompany DescriptionRydges Sydney Central is a prominent hospitality company located in Surry Hills, New South Wales, Australia. Situated at 28 Albion Street, Rydges Sydney Central offers a range of comfortable and stylish accommodations for travelers. The company is known for its exceptional guest...

  • Guest Service Agent

    6 days ago

    Sydney, New South Wales, Australia beBee Careers Full time

    Hotel Guest Service Agent">Job DescriptionWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to hotel guests during their stay.Your primary role will involve handling all guest interactions with professionalism and...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Rydges Hotels Limited Full time

    Guest Service Agent - The Capitol Hotel SydneyAdd expected salary to your profile for insights.Only applicants with valid Australian working rights will be considered.We are recruiting candidates who can work both AM shifts and PM shifts (PM shifts finishing no later than 11PM).About The Capitol Hotel SydneyLocated adjacent to the Capitol Theatre in Sydney...