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Guest Service Agent

1 month ago

Sydney, New South Wales, Australia TFE Hotels Adina Apartment Hotels Full time

We are seeking a Guest Services Agent to join our team at Vibe Hotel Darling Harbour.

Job Description:

The ideal candidate is a people person who is passionate about delivering exceptional guest experiences. As a Guest Services Agent, you will be the go-to point for guests, managing administrative tasks and providing expert local advice to ensure a seamless stay.

You will be responsible for:

  • Providing exceptional customer service and ensuring guest satisfaction
  • Managing day-to-day administrative tasks, including handling inquiries and resolving issues
  • Developing and maintaining knowledge of local attractions, events, and experiences to provide personalized recommendations to guests
  • Collaborating with other departments to ensure smooth operations and effective communication
Requirements:
  • Excellent communication and interpersonal skills
  • Proven ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving skills and attention to detail
  • Knowledge of local attractions, events, and experiences
  • A passion for delivering exceptional guest experiences
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package
  • A chance to make a real difference in the lives of our guests