Parts Manager

This role focuses on ensuring efficient branch operations to deliver exceptional customer satisfaction and maximise ROI through effective parts sales and inventory coordination. Key responsibilities include optimising department processes, coaching, mentoring, and engaging the team. The Parts Manager will also collaborate closely with Sales and Service departments to support seamless customer experiences and drive business success.

Why Join Us:

• Certified Family-Owned Australian Business
• Industry Competitive Remuneration
• Participation in the annual-paid Performance Bonus Scheme
• Access to a Fully-Maintained Company Vehicle (limited personal use)
• Staff discounts on John Deere parts, products, toys, and merchandise
• Receive staff gifts for Christmas & at our annual All Employee Meeting
• Make-up pay on top of government-funded paid parental leave for eligible employees, offering additional support during this important life event
• A commitment to a healthy work-life balance
• Annual uniform and PPE allowance
• Receive support to achieve your personal goals through our St George Bank Corporate Partnership Program; receive free financial education (buying a home, budgeting, retirement), discounted interest rates, and 'Book a Banker' workplace appointments.
• Access to Toyota Fleet Vehicle discounts
• Enjoy exclusive discounts and cashback offers through our 'Swag Store' App (retail, health, entertainment and wellbeing)
• Progress with ease via John Deere University Pathways, a dedicated Learning and Development Coordinator and Bi-Annual Performance Reviews
• Coaching, counselling and well-being support services through our EAP Provider; Assure

Responsibilities include (but are not limited to):

Customer Satisfaction and Support

• Implement and monitor best practices in the Parts Department to ensure high levels of internal and external customer satisfaction.
• Resolve customer support issues promptly, aiming to exceed expectations with effective solutions.
• Promote proactive customer engagement through phone calls and on-site visits, increasing customer satisfaction and retention.

Sales and Revenue Goals

• Collaborate with the Group Aftermarket Manager and team to set and achieve attainable parts sales and profit goals that align with dealership strategic objectives.
• Coordinate with other store locations to promote parts, merchandise, and attachments, supporting overall sales growth.
• Manage counter sales to meet customer needs and support the broader Aftermarket team's objectives.

Inventory Management and Quality Control

• Work with the Group Parts Inventory Manager to maintain an accurate and effective parts inventory control system, including perpetual or annual inventory and proper counter procedures.
• Oversee quality control processes to ensure the highest standards in parts handling and service.
• Manage parts warranty and return claims efficiently to receive maximum credit within required timeframes.
• Maximise the use of order discount programs to meet management stock order goals.

Operations and Process Improvement

• Ensure all department tools, equipment, and vehicles are properly maintained and in good working order to support seamless operations.
• Continuously evaluate and optimise department processes for efficiency and customer service excellence.

Team Leadership and Development

• Assist People and Culture with recruitment, onboarding, training, performance management, and offboarding of parts personnel.
• Facilitate the development and training of team members, providing coaching and mentoring to build a high-performing and customer-focused team.

Safety and Compliance

• Lead by example, ensuring strict adherence to safety protocols and PPE requirements. Conduct regular safety audits (Take 5's, SWMS, Pre-start Checklists) through our Safety Management System, and ensure tools, equipment, and vehicles are well-maintained and compliant.

About You

Experience

• Minimum of 3 years in Parts Department Operations

Skills & Attributes

• Capable: A confident leader with a knack for empowering and coaching your team with a sound knowledge of parts department operations and an ability to interpret internal reports
• Customer Focused: Strong communication skills and attention to detail to ensure we exceed our customers' and stakeholders expectations every time
• Organised: Outstanding time management skills and the ability to prioritise workloads to ensure we meet our customer deadlines

About Hutcheon and Pearce

Hutcheon & Pearce is the largest Australian family-owned John Deere dealership, with a rich history spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing top-notch equipment, exceptional after-sales support, and outstanding customer service.

Our team embodies four core values — Community, Innovation, Integrity, and Teamwork.

These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.

Hutcheon & Pearce has always been a proud family-owned business.

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Want more information?

Contact recruitment@hutcheonandpearce.com.au or call/text Tyler on 0428 668 748.

Resumes are considered upon submission.

Apply today to experience the H&P difference

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At Hutcheon and Pearce, we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve.

Hutcheon and Pearce have always been a proud family business. Since 1953, we have grown to more than 560 employees across 20 branches in NSW. As we continue to grow alongside the needs of our customers in the ever-changing agricultural sector, it's important that we find the best people to join our team. Our rule of thumb is simple: hire for attitude and train for skill. If you have the right attitude for our company, we'll train you to become the best of the best. From new apprentices and trainees right through to leadership positions, we offer you the flexibility, support and opportunity to grow your career. You'll notice the difference at Hutcheon and Pearce.