Parts Branch Manager

1 week ago

Temora, Australia beBeeOperations Full time $90,000 - $110,000
Job Title: Branch Operations Manager

The Branch Operations Manager is responsible for ensuring efficient branch operations to deliver exceptional customer satisfaction and maximise ROI through effective parts sales and inventory coordination.

  • Optimise department processes, coach, mentor, and engage the team.

The successful candidate will collaborate closely with Sales and Service departments to support seamless customer experiences and drive business success.

Key Responsibilities

Customer Satisfaction and Support

  • Implement and monitor best practices in the Branch Operations Department to ensure high levels of internal and external customer satisfaction.
  • Resolve customer support issues promptly, aiming to exceed expectations with effective solutions.
  • Promote proactive customer engagement through phone calls and on-site visits, increasing customer satisfaction and retention.

Sales and Revenue Goals

  • Collaborate with the Group Aftermarket Manager and team to set and achieve attainable parts sales and profit goals that align with dealership strategic objectives.
  • Coordinate with other store locations to promote parts, merchandise, and attachments, supporting overall sales growth.
  • Manage counter sales to meet customer needs and support the broader Aftermarket team's objectives.

Inventory Management and Quality Control

  • Work with the Group Parts Inventory Manager to maintain an accurate and effective parts inventory control system, including perpetual or annual inventory and proper counter procedures.
  • Oversee quality control processes to ensure the highest standards in parts handling and service.
  • Manage parts warranty and return claims efficiently to receive maximum credit within required timeframes.
  • Maximise the use of order discount programs to meet management stock order goals.

Operations and Process Improvement

  • Ensure all department tools, equipment, and vehicles are properly maintained and in good working order to support seamless operations.
  • Continuously evaluate and optimise department processes for efficiency and customer service excellence.

Team Leadership and Development

  • Assist People and Culture with recruitment, onboarding, training, performance management, and offboarding of parts personnel.
  • Facilitate the development and training of team members, providing coaching and mentoring to build a high-performing and customer-focused team.

Safety and Compliance

  • Lead by example, ensuring strict adherence to safety protocols and PPE requirements. Conduct regular safety audits (Take 5's, SWMS, Pre-start Checklists) through our Safety Management System, and ensure tools, equipment, and vehicles are well-maintained and compliant.

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