IT Support Officer

3 weeks ago

Melbourne, Victoria, Australia RSEA Safety Australia & New Zealand Full time
Overview

IT Support Officer – Glen Iris, VIC

Join to apply for the IT Support Officer role at RSEA Safety Australia & New Zealand.

AboutUs

At RSEA Safety, we're passionate about keeping people safe and making the workplace a better place. As the largest independent safety business in Australia, we provide high-quality products, specialist services, and a supportive, fun-loving work culture. Our team thrives on a balance of hard work and enjoyment, creating a positive environment where creativity and collaboration lead to great results.

TheRole

As an IT Support Officer, you'll be pivotal in delivering superior IT service excellence to our users across Australia and New Zealand. You'll coordinate IT support, assist with store rollouts, troubleshoot hardware and software issues, and ensure seamless IT operations.

Responsibilities
  • Respond to helpdesk requests, resolving or escalating within SLA timeframes.
  • Manage Windows directory updates for user setups, changes, and terminations.
  • Coordinate ICT services for new/refurbished store setups, including POS, Data, Telephony, and EFTPOS.
  • Repair or replace faulty hardware and resolve software configuration issues promptly.
  • Maintain accurate records for mobile devices, laptops, desktops, and software licenses.
  • Ensure system and data security are consistently maintained.
Qualifications
  • Experience: 1-2 years in IT support
  • TechnicalSkills: Freshdesk, Microsoft 365, Windows directory management, and helpdesk experience
  • Competencies: Customer-focused, organized, adaptable, and able to meet deadlines
  • Preferred: Experience with Pronto and ITIL frameworks
WhatWeOffer
  • Company-provided laptop and phone + competitive salary
  • Career development opportunities, including Microsoft Certifications
  • A collaborative, fun-loving team environment where hard work and enjoyment go hand-in-hand
HowtoApply

If you're ready to take the next step in your IT career, we'd love to hear from you. Please apply via the link or reach out directly to Marcus on 0436 429 455 or marcus.gagliardi@rseasafety.com.au.

Please note: this role is on-site only at Glen Iris (not hybrid) and we are only able to consider applicants who do not require sponsorship.


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