Asset & Facilities Support Officer

Asset & Facilities Support Officer – Illawarra Mercury

Asset and Facilities Support Officer, Clerk Grade 3/4 – Wollongong State Headquarters

An exciting opportunity exists to join the NSW SES Fleet Services Team. This is a volunteer-based Emergency Services agency supporting communities of NSW. This is a full-time temporary position until 30 June 2026. Location: Wollongong State Headquarters (some flexibility can be considered).

About The Opportunity

The Asset and Facilities Support Officer (AFSO) delivers high-quality, customer-focused administrative services to enable NSW SES to meet its operational and statutory requirements.

Main Responsibilities

• Provide excellent customer service for all fleet-related enquiries.
• Perform various administrative tasks to support the fleet team.
• Manage and coordinate pool and Executive fleet asset replacement schedules.
• Handle total loss insurance claims.
• Organise and respond to internal and external correspondence, including managing the Fleet inbox and Service Desk, in a timely and efficient manner.
• Process equipment orders and oversee communication and change management activities for the delivery of new assets and the collection of assets being retired from service.

About The NSW SES

Our Mission: NSW SES saving lives and creating safer communities. Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well-trained in the wide variety of roles they perform. With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW.

About You

To be successful in this role you will:

• Be organised, proactive and accountable and thrive in a complex and fast-paced environment.
• Have excellent communication skills (written and verbal) including the ability to effectively communicate with internal and external stakeholders to provide responsive customer service.
• Be highly motivated with excellent organisational skills and the ability to remain calm in challenging situations.
• Understand program and project management methodologies and best practice.
• Have knowledge of NSW Government Procurement, Supply and Fleet policy and practices.
• Demonstrate ability to build and maintain strong working relationships.

What We Can Offer

• 35-hour work week with hybrid work options (office and home).
• Attractive salary range of $84,659.00 to $92,701.00 + 12% superannuation and leave loading + field allowance (if applicable).
• Meaningful work: the SES's mission is saving lives and creating safer communities.
• Attractive leave entitlements (parental, sick, flex and recreation leave).
• Mental Health & Wellbeing programs and development opportunities (e.g., Fitness Passport, LinkedIn Learning, confidential counselling, flu vaccine program).

You Belong Here

We value diversity and are committed to inclusion and flexible working. We encourage applications from all backgrounds. If you require reasonable adjustments during recruitment or in the workplace, contact recruitment@ses.nsw.gov.au for confidential advice.

How to Apply

Your application should include as separate attachments:

• A cover letter (max one page) addressing the essential requirements and your interest in the role.
• Responses to targeted questions (max one page per answer).
• An up-to-date resume (no more than four pages).

Targeted Questions

• Describe how your skills and experience align with the requirements of this role, including a specific example.
• Provide an example of a time you improved a process and the outcome.

Want to know more?

For more information about this opportunity, please contact Zac Scott at zachary.scott@ses.nsw.gov.au. The role description is available here.

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type over the next 18 months. Further information here.

Applications close: Sunday, 21 September 2025 at 11:55 pm.

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