In-Room Dining Team Leader

16 hours ago

Melbourne, Victoria, Australia The Ritz-Carlton Hotel Company, L.L.C. Full time
Overview

Join to apply for the In-Room Dining Team Leader role at The Ritz-Carlton Hotel Company, L.L.C.

Location: The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000

Schedule: Full Time

Position Type: Non-Management

Location remotely: No

Position Summary

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as an In Room Dining Team Leader, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Responsibilities
  • Join our Ladies and Gentlemen and lead the In Room Dining Service team and deliver room service to guests in keeping with the standards of the operating procedure guidelines
  • Ensure the team adequately stock and clean the back of house area at all times
  • Assist with stocking mini bar items in guest rooms
  • Assist with serving food, alcoholic and non-alcoholic beverages to guests
  • Understand guest requirements and deliver service excellence with each customer experience
  • Oversee that the In Room Dining team complete general operational tasks
  • Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
  • Be an empowering leader by providing motivation and support to your department's Ladies and Gentlemen
  • Plan and execute team building activities for our associates as they are our most important assets
About You
  • An up to date RSA
  • Relevant experience in a similar team lead role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast paced environment
  • Armed with smart solutions and a can-do attitude
Our Benefits
  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Equal opportunity statement: The Ritz-Carlton is an equal opportunity employer. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Our brand promise and culture: The Ritz-Carlton Ladies and Gentlemen create experiences that are exceptional and memorable. We deliver Gold Standards, Credo, Employee Promise, and Service Values to guide daily work. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
  • Hospitality

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