Retail: Customer Service

4 weeks ago

Wodonga, Victoria, Australia Telstra Full time
Overview

Employment Type: Permanent

Closing Date: 8 Oct 2025 11:59pm

Job Title: Telstra Retail: Customer Service & Sales Consultant

As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey and by identifying the products and services customers need to transform their telecommunications experience.

Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.

Every day is different. A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter, and you will be continually trained on the latest tech and gadgets to support and provide solutions for our customers.

Click to learn more about life at Telstra.

What we offer

  • 30% off Telstra services
  • Exclusive discounts and offers across 240 brands and partners
  • Flexible, inclusive parental leave
  • Unlimited access to 17,000 learning programs
  • Monthly performance rewards and recognition
  • Benefits Your Way - Telstra
Locations and roles

Locations: we are currently hiring across:

  • WANGARATTA
  • BROKEN HILL
  • ECHUCA
  • MILDURA
  • SHEPPARTON
  • SHEPPARTON MARKETPLACE
  • SWAN HILL
  • ALBURY
  • WODONGA
    • Casual, Part-Time and Full-Time roles available
    • Store hours vary – search your store
    Who you are

A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:

  • The ability to easily build a connection with a variety of new and existing customers
  • An appetite to quickly develop customised solutions for customers
  • A drive to reach and exceed sales targets and KPIs
  • The hunger to learn and grow within the role
  • A positive and resilient approach to customer service within a busy environment
  • Experience in a customer-facing role
How to apply

Hit Apply now. After you've submitted your application, the next step is an assessment supported by Hire Vue. Please keep an eye out for their email to move things along.

Retail Opportunities at Telstra

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from diverse backgrounds, and we have zero tolerance for harassment. We prioritise creating a workplace where everyone can thrive.

We work flexibly at Telstra. Share what flexibility means to you and include pronouns or any reasonable adjustments needed to participate equitably during the recruitment process.


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