Senior Manager Operions

Senior Manager Operations - Community Connection & Wellbeing

Senior Manager Operations - Community Connection and Wellbeing

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position details

• Full Time Permanent Position
• Classification: Senior Management Remuneration Level 1 with a salary range of $136,008 - $163,000 per annum (pro rata if part-time) + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay
• Location: Strathpine QLD 4500; remote or hybrid working arrangements considered

About your new role

The Senior Manager, Operations is responsible for the operational oversight and responsibility for a cluster of programs, including contract management and reporting, funder and core relationships management, resource management, program staffing and leadership; service implementation, quality, safety, practice and consumer experience, critical incident and complex case support, team and staff development, governance, continuous improvement, portfolio growth and development and sector advocacy. Neami expects leaders to uphold a positive culture, deliver high quality services, and support high performing teams through coaching, mentoring and supervision. The role also involves regulatory and organisational compliance, service development and sector leadership. The role is responsible for elevating and strengthening lived experience, diversity and inclusion, and quality cultural leadership and governance in everything we do.

About Neami National

We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention. We support people to improve their quality of life in a way that suits them. We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 Indigenous lands.

Values

• Connecting
• Collaborating
• Learning
• Belonging

What Neami will offer

• Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave (pro-rata if part-time)
• Optional monthly Accrued Day Off (ADO) for full-time staff
• 17.5% annual leave loading
• Flexible work arrangements for work-life balance
• Professional development through regular practice development sessions and coaching
• Ongoing in-house Learning and Development programs
• Fitness Passport membership to support health and wellbeing (availability varies by location)
• Employee Assistance Program (EAP) through TELUS

What you will bring to the role

• Formal tertiary qualification in Human Services or related field and/or relevant experience
• Understanding of recovery-based psychosocial supports
• Experience in Trauma Informed Practice in outreach, home-based and community settings
• Understanding of determinants of health and health promotion
• Experience working with public/state mental health sectors
• Experience developing services for priority populations (First Nations, young people, LGBTIQ+, CALD)
• Values-based behavior and strategic leadership with staff management experience
• Ability to provide workforce support and development
• Commitment to sustainable leadership and continuous quality and safety improvement
• Understanding of work health and safety obligations

What the role requires

• National Criminal History Check (disclosable outcomes considered)
• Current Working with Children Check before commencement
• Australian working rights
• Capacity to drive or access to a car

How to apply

The terms and conditions of the role are listed in the position description on the Neami Job Vacancy portal. To apply, click the Apply button, create a username and password, and upload your resume and cover letter. Please include how you would like to be contacted (email, text or phone).

Application tips: share your relevant experience, suitability for the role, and answers to any target questions. If you have questions or require adjustments to participate in recruitment, contact Karen Thomas, Director - Community Connection and Wellbeing at karen.thomas@neaminational.org.au.

Applications close: 29 September 2025.

Be yourself

Neami values diversity and encourages applicants from all backgrounds, including First Nations people, LGBTQIA+ communities, people with disabilities and culturally and linguistically diverse backgrounds. Our aim is an inclusive workforce that reflects the communities we serve. Neami is committed to the safety and wellbeing of children and young people.

#J-18808-Ljbffr

---