Senior Lifecycle Specialist

$103,530 per year plus 12.5% superannuation

Come lead the strategy and execution of supporter journeys at one of Australia's most impactful environmental organisations, driving personalised engagement and retention across the lifecycle.

Permanent, Full time position with a salary of $103,530 per annum plus 12.5% superannuation and amazing working conditions

Located in Melbourne (Wurundjeri Country), Brisbane (Turrbal and Yuggera Country), Canberra (Ngunawal Country), or Sydney (Gadigal Country) – your choice

Who is the ACF?

When it comes to our environment, the Australian Conservation Foundation has been leading the way in protecting our living world for over half a century.

We are the national environment organisation committed to caring for Australia's unique and beautiful wildlife and natural world. We're inclusive, non-partisan and funded by the Australian community.

Whether it's advocating for the Great Barrier Reef, koalas snoozing in big old trees or for strong climate action, our dedicated community of more than half a million people are constantly working to create a world where forests, rivers, people, and wildlife thrive.

What's the gig?

As Senior Lifecycle Specialist, you'll be responsible for delivering an outstanding supporter experience at every stage of their journey with ACF — from first engagement through to long-term advocacy and giving.

You will lead the planning, delivery and optimisation of automated supporter journeys and will be a champion for personalisation, segmentation and retention strategy. You will own products in our marketing stack such as Orrto and Tallbob – ensuring we are using our technology to its maximum capabilities.

You will work cross-functionally to ensure every supporter interaction is timely, relevant and deepens their connection to our mission.

This role combines hands-on technical expertise with strategic insight, driving lifecycle improvements through smart automation, data-led experimentation, and a deep understanding of audience needs.

About you

You're a creative, data-savvy strategist who's passionate about crafting powerful supporter experiences and knows how to turn moments of engagement into lasting loyalty.

You're naturally curious, highly organised, and thrive in that sweet spot between creativity and systems thinking — always looking for ways to make experiences more meaningful and effective.

You're a hands-on marketer with technical know-how who thrives on using automation, segmentation, and data-driven insight to deliver timely, personalised experiences.

You're a collaborative operator who loves working cross-functionally, energised by the challenge of uniting tools, teams and tactics to bring supporter journeys to life.

Why work for us?

You'll do important work with one of Australia's most impactful organisations, and with our world-class organisational culture and great team, we guarantee you'll have fun along the way.

ACF is proud to offer our staff a supportive workplace with excellent conditions, including:

Genuine flexibility in working hours and location – we offer a hybrid working model

Four weeks of annual leave a year plus an additional paid time off over the end of year period

Thirty days of personal leave a year (pro-rata) available to use immediately upon commencement

A day of "recharge leave" per quarter to spend doing something that fills your cup

Superannuation contribution of 12.5%

Access to 6.5 weeks of Long Service Leave after five years of continuous service

24 weeks paid parental leave for parents (regardless of who is the birth parent) after 12 months of service

Ongoing professional development opportunities tailored to your individual career goals

Regular team retreats so we can plan, learn and grow together

Access to our Employee Assistance Program and wellbeing support

People are at the heart of everything we do to protect our planet. To achieve the bold change we seek, we must represent the richness of diversity within our communities so that all of us who care about nature can step up and lead.

ACF is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants. We actively encourage First Nations people, people from CALD backgrounds, LGBTIQA+ people, people with disability and others who have diverse experiences of our world to apply for this opportunity.

Apply now

View the full position description here.

Applications are accepted through our website and should include a cover letter introducing yourself and a resume outlining your skills, experience, and suitability for the role, addressed to Kimberly Kay, Head of Digital Activation.

Applications close at Tuesday 12th August 2025, at 9am.

Want to have a chat before you click send? You can contact Kimberly Kay, Head of Digital Activation, on Kimberly.kay@acf.org.au with any questions you might have. If you would like to discuss the recruitment process and alternative ways to participate that meet your needs, please contact our People & Culture Coordinator, Sarah Cameron, on 0417 093 412 .

We welcome applications well before the deadline date and may contact candidates to progress to the next stage of recruitment prior to the closing date please get in early We want to hear from you.

We can't wait to hear from you

Applicants must have the right to live and work in Australia to be considered for this job.

As part of ACF's recruitment process, a criminal background check will be conducted.

We request no agency contact please.

Salary match Number of applicants Skills match

The Australian Conservation Foundation is Australia's national environment organisation – more than half a million people creating a world where forests, rivers, people and wildlife thrive.

A handful of people formed ACF 50 years ago when mining first threatened the Great Barrier Reef. Now the ACF community has grown into a powerful force for nature.

We bring together people from community, government and business. Our community advocates against pollution and destruction, and for our living world. We hold decision makers to account. We champion big ideas, and find common ground with unlikely partners.

We love and protect the web of life right across our continent, from the Kimberley to the reef, down the Great Dividing Range to Tasmania's forests.

People power our campaigns. We are proudly independent, non-partisan and funded by donations from our community.

The Australian Conservation Foundation is Australia's national environment organisation – more than half a million people creating a world where forests, rivers, people and wildlife thrive.

A handful of people formed ACF 50 years ago when mining first threatened the Great Barrier Reef. Now the ACF community has grown into a powerful force for nature.

We bring together people from community, government and business. Our community advocates against pollution and destruction, and for our living world. We hold decision makers to account. We champion big ideas, and find common ground with unlikely partners.

We love and protect the web of life right across our continent, from the Kimberley to the reef, down the Great Dividing Range to Tasmania's forests.

People power our campaigns. We are proudly independent, non-partisan and funded by donations from our community.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.