Guest Services Manager

2 weeks ago

Coles Bay, Tasmania, Australia Macq01 Full time

About Saffire

Saffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania's stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia. Our guests indulge in unparalleled relaxation at our exquisite lodge, set against the breathtaking backdrop of Wineglass Bay.

Saffire stands out with its distinctive design and exceptional features, complemented by our bespoke approach to individually tailored experiences and packages. Our lavish Freycinet accommodation boasts 20 sumptuous suites, each offering breathtaking views of the Hazards Mountains. Guests can relax in our world-class day spa and savour unforgettable culinary delights. Being nestled within Freycinet National Park, guests are granted exclusive access to some of Tasmania's most stunning natural wonders, encouraged to embark on a guided hike through pristine wilderness, explore the secluded coves of Great Oyster Bay, or simply relax on your private balcony and soak up the panoramic views.

What you can expect in a day in this role:

Reporting to the Assistant General Manager, you will ensure a seamless pre-arrival experience of guests, offer a warm welcome and personalised check-in, and manage the guest experience throughout their stay. You'll coordinate with departments to ensure smooth operations and conduct briefings to keep staff informed of special requests and guest needs, ensuring a consistent, exceptional experience for all guests.

What you will bring to the role:

You'll be passionate about delivering the highest standards of guest services, ensuring a memorable experience. Ideally, you'll also bring:

  • Highly developed organisational skills and a fine eye for detail,
    • Advanced computer literacy, including Microsoft Office and RMS Hotel Management System (preferred)
      • Proven leadership skills and team development skills
        • Strong interpersonal and communication abilities
          • Experience in guest-centric roles, capable of selling property experiences

What you can expect from us:

By joining the team at Saffire, you will gain exposure to working with inspiring industry mentors, and gain the satisfaction knowing you are contributing to creating memorable guest experiences. This role is in a beautiful remote Tasmanian location, but still only a two hour drive away from Hobart and Launceston.

Our staff has access to live in subsidised and fully-furnished accommodation in Tasmania's breathtaking Freycinet National Park which is located only 10 minutes drive from holiday town, Coles Bay. You can also expect access to Wi-Fi, gym, and entertainment facilities at the employee accommodation site, as well as a complimentary meal on your shift.

You'll also receive access to hundreds of discounts across many brands, helping you save on everyday expenses, including bills, fuel and groceries, fashion, restaurants, and entertainment.

Interested? Take the next steps to apply

Click "Apply" and follow the steps to send us your resume. For any further information, please contact Lauren Murfet, Talent Acquisition Advisor at: Lmurfet@federalgroup.com.au

If this isn't the right role for you but you're interested in working at one of the Federal Hospitality properties, please check out our other current vacancies on our group website www.federalhospitalitycareers.com.au

#J-18808-Ljbffr

  • Guest Services Manager

    3 weeks ago

    Coles Bay, Tasmania, Australia Macq01 Full time

    About SaffireSaffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania's stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia. Our guests indulge in unparalleled relaxation at our exquisite lodge, set against the breathtaking...

  • Guest Service Agent

    2 days ago

    Coles Bay, Tasmania, Australia My NRMA Full time $60,000 - $80,000 per year

    Company Description With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a...

  • Food and Beverage Attendant

    3 weeks ago

    Coles Bay, Tasmania, Australia Macq01 Full time

    About Saffire FreycinetSaffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania's stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia. Our guests indulge in unparalleled relaxation at our exquisite lodge, set against the...

  • Room Attendant

    3 weeks ago

    Coles Bay, Tasmania, Australia Macq01 Full time

    About SaffireSaffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania's stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia. Our guests indulge in unparalleled relaxation at our exquisite lodge, set against the breathtaking...

  • Food and Beverage Attendant

    3 weeks ago

    Coles Bay, Tasmania, Australia Macq01 Full time

    About Saffire Freycinet Saffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania's stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia. Our guests indulge in unparalleled relaxation at our exquisite lodge, set against the...

  • Senior Hospitality Professional

    2 weeks ago

    Coles Bay, Tasmania, Australia beBeeHospitality Full time $90,000 - $140,000

    Unlock your potential in a dynamic hospitality management role at our esteemed organisation.Award-Winning ExcellenceContribute to a team renowned for its outstanding service and innovative approach.Elevate your career with unparalleled opportunities for professional growth and development.Stunning LocationsCultivate your skills in some of Tasmania's most...

  • Sea Kayak Guide

    4 days ago

    Coles Bay, Tasmania, Australia My NRMA Full time $60,000 - $80,000 per year

    Company Description With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a...

  • Experienced Hospitality Leaders

    2 weeks ago

    Coles Bay, Tasmania, Australia Macq01 Full time

    Join our award-winning hospitality group, right here in TasmaniaFederal Hospitality, a family-owned business with a 50-year legacy, operates iconic Tasmanian properties like Wrest Point, Country Club, MACq01, The Henry Jones Art Hotel, Saffire Freycinet and Vantage Group Hotels.Recognised as an Employer of Choice, we value creating great workplaces where...

  • Senior Pastry Chef

    1 day ago

    Coles Bay, Tasmania, Australia beBeePastry Full time

    Are you a skilled pastry chef looking for a new challenge? Do you have a passion for creating exquisite desserts and cakes?Pastry Chef De Partie RoleIn this role, you will be responsible for preparing and delivering high-quality desserts and cakes, working closely with the kitchen leadership team to design dishes and train other chefs in pastry techniques.As...

  • Medical Professional for a Supportive Team Environment

    8 hours ago

    Sandy Bay, Tasmania, Australia beBeeOpportunity Full time $180,000 - $200,000

    Job Title: Medical Professional for a Supportive Team Environment\We are seeking an experienced medical professional to join our practice in a serene waterside location just south of Hobart. The ideal candidate will have excellent communication skills and be able to provide high-quality patient care in a collaborative team environment.\About the Role:\65% of...