Graduate ITC Support Officer

3 weeks ago

Ipswich, Australia Sunny Queen Australia Full time
Overview

Job Type: Permanent - Full Time

Location: Carole Park, QLD

Job Category: IT

Sunny Queen is a well-known Australian food brand with a long history in the industry. Our vision is to lead the positive evolution of the egg industry for generations to come, offering healthy, nutritious, and Australian-made food across a range of products. We are committed to the welfare of our hens, our people, our customers, and our communities, and we value team culture and people development.

Role start: Graduate IT Support Officer at our state-of-the-art facility in Carol Park. You will provide first-line technical support to internal staff and assist with maintenance of IT systems, contributing to innovative operations and ongoing improvements.

Key Responsibilities
  • Act as the first point of contact for IT support requests through phone, email, remote tools, and occasional on-site visits.
  • Support staff onboarding and offboarding by setting up accounts, devices, and access, and maintain accurate records of IT assets including workstations, mobile devices, and peripherals.
  • Perform routine IT system checks to ensure security, compliance, and smooth operation across the organisation.
  • Monitor IT consumables such as cables, accessories, and peripherals, and assist with procurement and inventory management.
  • Maintain and update internal IT documentation, guides, and knowledge base to support consistent and efficient IT operations.
  • Assist with updates and maintenance of workstations and mobile devices, with exposure to systems like Microsoft 365, Active Directory, and virtualization platforms.
  • Participate in IT-related projects such as hardware deployments, system upgrades, and new site rollouts, under supervision from senior IT staff.
  • Receive mentorship and training in enterprise IT systems, including Microsoft 365, Azure, networking, and security, with opportunities to contribute to real-world projects beyond helpdesk duties.
Qualifications
  • A Degree in Information Technology or relevant certifications in a similar field is desirable.
  • Exposure to computing and information technology concepts, including hardware, software, and business systems, gained through academic studies, internships, or entry-level roles.
  • Understanding of Windows operating systems.
  • Familiarity with Microsoft 365 applications.
  • Strong problem-solving and communication skills.
  • Willingness to learn and adapt to new technologies.
  • A high level of task orientation and attention to detail.
  • Ability to meet deadlines.
Sunny Queen Perks
  • A great workplace culture
  • Competitive remuneration
  • Company phone & laptop
  • A paid day off each year to celebrate your birthday
  • Free onsite parking
  • Free annual flu shots
  • Corporate Health Fund
  • Monthly business morning teas
  • Opportunity for personal and professional development
  • Reward and Recognition program
  • Beautiful offices and state of the art facilities

At Sunny Queen, we value diversity and inclusion in our workplace. As an equal opportunity employer, we welcome candidates of all backgrounds and embrace diversity in gender, sexual orientation, age, abilities, ethnicity, and religion. Upholding our core values of Teamwork, Respect, Integrity, Courage, and Excellence, we empower every individual to contribute their unique perspectives and talents. Sunny Queen proudly holds the Workforce Evolve verification from the Business Chambers of Commerce, demonstrating our commitment to fostering inclusive recruitment, retention, and management practices.

No agencies please


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