Assistant Manager, Operations

Overview

Assistant Manager, Operations | Melbourne (Sun-Thurs, 38hr/wk)

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we\'re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our business runs smoothly and successfully. Reporting to the Store Manager, the Assistant Manager, Operations manages business enablers (including financial, profit and loss [P&L], budget, expenses, and cash), executes operations projects and initiatives, and ensures inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized. They are responsible for writing the store\'s weekly schedule, leading the floor and ensuring a high quality guest experience, and people-related actions (including completing payroll, approving time off, and other documentation).

Core Responsibilities

• Implement the Store Manager\'s Operations strategy and vision for the store and cascade to team members using your independent judgment.
• Plan, prepare, and manage team member schedules, considering labor requirements, availability, safety, inventory deliveries, and budget to maintain efficiency and effectiveness of operations.
• Manage the budget and analyze business data and metrics (e.g., P&L, expenses) to inform planning and drive results.
• Monitor progress against financial goals to evaluate sales and inform strategy, including pricing targets for outlet stores where applicable.
• Maintain inventory accuracy and ensure labor is scheduled to efficiently execute product operations.
• Oversee and monitor execution of omnichannel programs (e.g., buy online/pickup in store and ship from store) according to company standards.
• Execute company-level operations directives, projects, and initiatives.
• Foster an inclusive team environment and recognize differences to support a respectful, productive, and engaging workplace.
• Handle people-related actions to update personnel information, including payroll, time off approvals, shift swaps, and job changes/transfers within required timeframes.
• Lead on the floor to assess and fulfill the needs of the business, team, and guests.
• Inform leadership of projected team growth needs to support building a strong, diverse team based on trends and results.
• Monitor product levels and organize accurate inventory receiving and processing to sustain operational excellence.

Qualifications

• Eligibility: Must be legally authorized to work in the country where the store is located.
• Schedule/Availability: Full-time position, 38 hours per week; roster-based with shifts that may include mornings, afternoons, evenings, weekends, and holidays; some early mornings or late nights may be required, including inventory shifts.
• Experience: 1 year of experience managing business operations and administration, including scheduling and managing designated labor hours and leading projects or processes.
• Job Assets (nice to have): Education: High school diploma or equivalent; Experience in retail or sales management; experience with recruiting, hiring, or training employees.

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values differences.
• Integrity: Demonstrates honesty, fairness, and ethical behavior.
• Adaptability/Agility: Navigates change and prioritizes in a fast-paced environment.
• Leadership: Leads, influences, and inspires others; develops and directs people.
• Collaboration and Teamwork: Works productively with others and seeks diverse perspectives.
• Decision Making / Problem Solving: Identifies opportunities, evaluates options, and makes timely decisions.
• Strategic Thinking: Aligns decisions with company strategy and values.
• Business Acumen: Understands profit and loss, budgets, and sales forecasts.
• Interactive Communication: Communicates effectively with others.
• Work Context: Able to move through a store environment with varying conditions; may require lifting up to 30 lbs (13.6 kg).

Work Context

• Work involves moving through a store with bright lights and loud music; often team-based and may involve computers or other devices.
• Ability to move boxes weighing up to 30 lbs (13.6 kg).

Applicants progressing to interview will be contacted by a Manager or People & Culture team. If you need a reasonable accommodation to perform essential duties, discuss this with the Manager or People & Culture team when arranging the interview.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Retail

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Melbourne, Victoria, Australia

A$75,000 - A$90,000

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