Assistant Manager, Operations

Assistant Manager, Operations | Moorabbin Factory Outlet (Sun-Thurs, 38hr/wk)

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Overview

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we\'re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our business runs smoothly and successfully. Reporting to the Store Manager, the Assistant Manager, Operations manages business enablers (including financial, profit and loss [P&L], budget, expenses, and cash), executes operations projects and initiatives, and ensures inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized. They are responsible for writing the store's weekly schedule, leading the floor and ensuring a high quality guest experience, and people-related actions (including completing payroll, approving time off, and other documentation).

Core Responsibilities

• Implement the Store Manager's Operations strategy and vision for the store and cascade to team members using your independent judgment.
• Plan, prepare, and manage team member schedules, taking into account labor requirements, safety requirements, inventory deliveries, and budget considerations to maintain efficiency and effectiveness of operations.
• Manage the budget and analyze other business data and metrics (e.g., P&L statement, expenses) to inform planning processes and drive results.
• Monitor progress against financial goals to evaluate sales and inform strategy, including pricing targets for outlet stores.
• Sustain operational excellence by ensuring inventory accuracy and verifying labor is scheduled to efficiently execute product operations.
• Oversee and monitor execution of market-relevant omnichannel programs (e.g., buy online/pickup in store and ship from store) according to company standards.
• Execute company-level operations-focused directives, projects, and initiatives.
• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
• Perform people-related actions to update team member personnel information, including payroll, time off requests, shift swaps, and job changes/transfers accurately and within required timeframes.
• Lead from the floor to assess and fulfill the needs of the business, team, and guests.
• Inform other store leaders of projected team growth needs to support building a strong and diverse team based on operational trends and results.
• Actively monitor product levels and organize accurate, efficient inventory receiving and processing to sustain operational excellence.

Job Requirements
Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• Full-time position, 38 hours per week
• The work schedule is based on a roster and can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• In addition, the schedule may require early mornings or late nights/overnights, attendance at evening inventory shifts will be necessary

Experience

• 1 year experience managing business operations and administration, including experience with scheduling and management of designated labor hours and managing projects or processes

Assets (Nice to have)

• Education: High school diploma, equivalent, or above
• Experience:
  • 1 year retail or sales specific management experience
  • 1 year recruiting, hiring, or training employees

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Decision Making / Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions
• Strategic Thinking: Considers the lasting implications of decisions; sets a plan and makes decisions aligned with company strategy, vision, and values
• Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches)
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others
• Work Context: Work involves moving through a store with bright lights and loud music, and sometimes sitting for extended periods; work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices; work will involve moving boxes weighing up to 30 lbs

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Applicants who need reasonable accommodation to perform the essential duties of the job are welcome to discuss this with the Manager or People & Culture team when arranging the interview.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail

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