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Front Office Agent

1 month ago

Sydney, New South Wales, Australia The Star Ent Group Full time

Job Title: Front Office Agent

About The Star Sydney

The Star Sydney has been a local landmark for two decades, deeply ingrained in Pyrmont and Darling Harbour. As Australia's premier entertainment hub, we strive to create fun in trusted destinations.

Key Responsibilities
  • Provide exceptional customer service by responding to guest requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
  • Answer all correspondence and inquiries regarding reservation requests via phone or email in a timely manner.
  • Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and company policies.
  • Take personal responsibility and initiative for any tasks as required, such as securing payments and issuing room keys to assure guest satisfaction.
  • Maintain procedures in relation to credit and cash transactions and relevant charges to guest accounts.
Requirements
  • Extensive guest service experience in Front Office/Guest Services.
  • Excellent communication skills both written and verbal with sound knowledge of hotel check-in systems (Opera highly regarded).
  • Ability to speak a second language (highly regarded but not essential).
  • Sound knowledge of the local area and surrounds.
  • Excellent grooming and presentation.
What We Offer
  • Complimentary meal on site every day including hot meals, sandwich bar, and more.
  • Uniform laundered and ready for you daily on property.
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker.
  • Discounted parking + other transport options.
  • Up to 30% discounts across award-winning restaurants and accommodation.
  • Lifestyle discounts including gym memberships, retail discounts, and dry-cleaning services.
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+.
  • Endless career growth and opportunities to learn and develop your career.
Our Culture

We are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.