Front Office Leadership Opportunity

2 weeks ago

Sydney, New South Wales, Australia beBee Careers Full time
Sydney Front Office Lead Role

This is a great opportunity for an experienced Assistant Manager to take the next step in their career.

  • Lead the Front Office Team to deliver exceptional guest experiences.

As our next Front Office Manager, you will be responsible for creating welcoming environments and memorable moments for both guests and team members.

  • Drive guest service initiatives within a diverse Front Office Team.

You will collaborate closely with Maintenance, Housekeeping, and Bankstown Sports Club teams on various projects and activities.

  • Cultivate strong relationships with colleagues to achieve shared goals.

We are seeking a passionate and dynamic hospitality professional ready to lead and inspire our vibrant Front Office team.

  • Manage a motivated team to achieve peak performance.

As a Front Office Manager at our hotel, you will oversee seamless check-ins and check-outs, delivering exceptional service with a smile.

  • Develop strategies to exceed guest expectations.
Key Responsibilities:
  • Lead the Front Office Team to deliver peak moments to our guests.
  • Create welcoming environments and memorable moments for both guests and team members.
  • Drive guest service initiatives within a diverse Front Office Team.
  • Empower the team to consistently exceed guest expectations.
  • Coach and mentor Guest Service Agents and Assistant Managers in their career development.
  • Collaborate closely with Maintenance, Housekeeping, and Bankstown Sports Club teams on various projects and activities.
Qualifications and Skills:
  • Previous leadership role in a small to medium size property.
  • Roster and Revenue Management preferred.
  • Understanding of hotel property management system.
  • Conflict resolution and negotiation skills.
  • Flexibility to work across morning and afternoon shifts and weekends.
  • Ability to train and mentor the team.
  • Hold a valid Responsible Service of Alcohol and First Aid certificate.
Benefits:
  • An opportunity to work your way, learn your way, and experience benefits your way.
  • Career mobility opportunities within our international hotel group.
  • Global perks in hotels and partners.
  • A fun, supportive, and collaborative working environment.
Our Commitment to Diversity and Inclusion:
  • We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
  • We offer reasonable adjustments to support you.

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