Front Office Agent
1 day ago
Apply now Job no: 532675
Work type: Permanent Part Time, Permanent Full Time
Location: Sydney
Categories: Front Office
For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As a Front Office Agent, reporting to the Front Office Manager, you'll be at the heart of our operations, ensuring efficient check-ins and check-outs, assisting with guest bookings, and handling payments with precision. Your knack for diplomacy will shine as you tackle customer service queries, leaving each guest with a smile.
This is a fantastic opportunity where you will build memorable connections with both our guests and hotel teams.
A few of your responsibilities
- Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Answer all correspondence and enquiries regarding reservation requests either via the phone or email in a timely manner.
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and company policies.
- Take personal responsibility and initiative for any tasks as required such as securing payments and issuing room keys to assure guest satisfaction.
- Maintain procedures in relation to credit and cash transactions and relevant charges to guest accounts.
What are we looking for
- Extensive guest service experience in Front Office/Guest Services.
- Excellent communication skills both written and verbal with sound knowledge of hotel check-in systems (Opera highly regarded).
- Ability to speak a second language (highly regarded but not essential).
- Sound knowledge of the local area and surrounds.
- Excellent grooming and presentation.
About you
As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.
Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.
What can we offer you:
- Complimentary meal on site every day including hot meals, sandwich bar and more.
- Uniform laundered and ready for you daily on property.
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker.
- Discounted parking + other transport options.
- Up to 30% discounts across award winning restaurants and accommodation.
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services.
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+.
- Endless career growth and opportunities to learn and develop your career.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE
Click on the link below to make your next career move with The Star.
Advertised: 31 Mar 2025 AUS Eastern Daylight Time
Applications close: 28 Apr 2025 AUS Eastern Standard Time
The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.
We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.
-
Front Office Agent
2 weeks ago
Sydney, New South Wales, Australia The Star Ent Group Full timeJob Title: Front Office AgentAbout The Star SydneyThe Star Sydney has been a local landmark for two decades, deeply ingrained in Pyrmont and Darling Harbour. As Australia's premier entertainment hub, we strive to create fun in trusted destinations.Key ResponsibilitiesProvide exceptional customer service by responding to guest requests promptly, efficiently,...
-
Front Office Agent
2 weeks ago
Sydney, New South Wales, Australia The Star Ent Group Full timeJob Title: Front Office AgentAbout The Star SydneyThe Star Sydney has been a local landmark for two decades, deeply ingrained in Pyrmont and Darling Harbour. As Australia's premier entertainment hub, we strive to create fun in trusted destinations.Key ResponsibilitiesProvide exceptional customer service by responding to guest requests promptly, efficiently,...
-
Front Office
4 weeks ago
Sydney, New South Wales, Australia Bellevue Hill Flowers Full time18 front office & guest services jobs in Bellevue Hill NSW - Part TimesubClassification: Front Office & Guest Servicesclassification: Hospitality & TourismBe Part of a Supportive, Dynamic, and Inclusive WorkplaceFlexible Role with Global Career OpportunitiesAmazing Benefits like World Wide Hotel DiscountsGuest Service Agent | Full Time and Part Time at...
-
Front Office Agent
1 week ago
Sydney, New South Wales, Australia The Star Ent Group Full timeApply now Job no: 532675Work type: Permanent Part Time, Permanent Full TimeLocation: SydneyCategories: Front OfficeFor two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and...
-
Front Office Agent
1 week ago
Sydney, New South Wales, Australia The Star Entertainment Group Full timeFor two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...
-
Front Office Representative
1 week ago
Sydney, New South Wales, Australia Stamford Hotels and Resorts Full timeJob DescriptionWe are looking for a talented Reservations Agent to join our team at Stamford Plaza Sydney Airport. As a key member of our front office team, you will be responsible for handling customer inquiries, processing reservations, and promoting hotel facilities.Key AccountabilitiesProvide exceptional customer service to guests via phone, email, and...
-
Front Desk Agent
2 weeks ago
Sydney, New South Wales, Australia Davidson Hospitality Group Full timeJob Description:We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Newport Harbor Island Resort. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and creating unforgettable experiences.Responsibilities:Greet and welcome guests with a warm and friendly...
-
Front Office
2 weeks ago
Sydney, New South Wales, Australia Bellevue Hill Flowers Full timePart Time Front Office & Guest Services Jobs in SydneyThis is a Part time job opportunity to work in a dynamic and inclusive workplace, offering flexible roles with global career opportunities.As a Guest Service Agent, you will be the first point of contact for our guests, delivering exceptional customer service and creating seamless, memorable moments.You...
-
Front Desk Agent
2 weeks ago
Sydney, New South Wales, Australia go2HR Full timeOpen to International applicants with valid Canadian Work permits: YesThe Best Western Plus Emerald Isle located in beautiful Sidney, BC, is currently seeking dynamic individuals to join our team of hospitality professionals. We are currently accepting applications for Front Desk Agents (full time and part time position available). Duties include:–...
-
Front Office Team Coordinator
2 weeks ago
Sydney, New South Wales, Australia beBee Careers Full timeHospitality Team Lead PositionWe are searching for an experienced Hospitality Team Lead to manage our Front Office operations.Responsibilities include:Leading and motivating the Front Office Agents to provide top-notch customer service.Ensuring the smooth operation of the Front Office, including communication and collaboration with other...