Customer Banking Specialist

Please note t hat rosters are predetermined. Before applying, please ensure you are available to cover the following roster :

Roster - full time roster

Monday, Tuesday, Thursday 8.45am - 5.00pm

Wednesday, Friday 8.30am - 5.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us .

See yourself in our team

As the Customer Banking Specialist in our Walgett Branch you'll :

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Assist customers with general banking transactions, answering questions and queries

  • Build a personal connection with customers through meaningful conversations face to face and through our direct channels

    • Work with customers to use our in-branch technology and digital banking options

      • Support customers with enquiries, maintenance on accounts and process applications for credit products

        • Complete Financial Health Checks to assess customers' financial needs and identify any changes

          • Educate and demonstrate of our in-branch technology and digital banking options to customers

            • Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture

You will be joining one of our Multi Channel Branches

What is a Multi Channel Branch?

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

  • After 1pm: W e assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment .

We're interested in hearing from people who have

• Experience in delivering exceptional customer service ideally in financial services, retail or hospitality

  • Excellent communication skills & t h e ability to articulate financial terms in a clear way

    • The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do

      • Ability to work in retail environment that's busy and commercially driven

        • A genuine interest in building a career with CommBank

With us, you'll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today

Aboriginal &/or Torres Strait Islander people encouraged to apply

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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