Manager, Customer Experience

4 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time
Manager, Customer Experience & Content - Commercial Banking

Sydney, NSW, Australia

Job Description
  • Shape content strategy that positions Westpac as a market leader
  • Drive customer engagement through insight-led storytelling
  • Work with senior stakeholders across Commercial Banking

What's the role?

We're looking for a Manager, Customer Experience & Content to shape and deliver insight-led content that positions Westpac Commercial Bank and our bankers as industry experts. In this role, you'll transform research, banker insights, and market trends into high-impact content strategies amplified across internal and external channels. Your work will directly support customer engagement, NPS uplift, and our ambition to be Australia's #1 Business Bank.

What do I need?

  • Proven experience in content or communications, ideally within financial services
  • Skilled in developing engaging content across formats (e.g. reports, video, infographics)
  • Strong research and analytical skills to uncover content opportunities
  • Confident briefing agencies and managing end-to-end content delivery
  • Excellent communication, planning and stakeholder engagement skills
  • A passion for creating relevant content that drives real customer impact

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .

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