
Manager, Customer Experience
4 days ago
Sydney, NSW, Australia
Job Description- Shape content strategy that positions Westpac as a market leader
- Drive customer engagement through insight-led storytelling
- Work with senior stakeholders across Commercial Banking
What's the role?
We're looking for a Manager, Customer Experience & Content to shape and deliver insight-led content that positions Westpac Commercial Bank and our bankers as industry experts. In this role, you'll transform research, banker insights, and market trends into high-impact content strategies amplified across internal and external channels. Your work will directly support customer engagement, NPS uplift, and our ambition to be Australia's #1 Business Bank.
What do I need?
- Proven experience in content or communications, ideally within financial services
- Skilled in developing engaging content across formats (e.g. reports, video, infographics)
- Strong research and analytical skills to uncover content opportunities
- Confident briefing agencies and managing end-to-end content delivery
- Excellent communication, planning and stakeholder engagement skills
- A passion for creating relevant content that drives real customer impact
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
#J-18808-Ljbffr-
Learning Experience Designer
1 day ago
Sydney, New South Wales, Australia Customer Science Full timeShared ResourcesBusiness Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...
-
Customer Experience Manager
1 day ago
Sydney, New South Wales, Australia beBeeCustomerExperience Full time $90,000 - $120,000Customer Experience ManagerWe are seeking an experienced Customer Experience Manager to join our customer service team in Sydney. This role involves leading a team of customer service representatives, coaching and supporting them to deliver exceptional customer experiences.You will be responsible for providing guidance, performance management, coaching and...
-
Customer Experience Manager
3 weeks ago
Sydney, New South Wales, Australia Inchcape Plc Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Experience Manager – Subaru Penrith Part of Inchcape Australasia | Busy Dealership | Uncapped Commissions | Career Growth Join one of thebusiest and highest-performing dealerships in the region – Subaru Penrith, proudly part of Inchcape Australasia, a...
-
Customer Experience Manager
1 day ago
Sydney, New South Wales, Australia beBeeCustomerExperience Full time $120,000 - $180,000Job Overview:We are seeking a highly skilled Customer Experience Manager to join our team. This role will be responsible for driving exceptional customer results through strategic planning and collaboration with cross-functional teams.About the Role:Develop and implement customer satisfaction strategies to drive business growthManage a portfolio of customer...
-
Customer Experience Manager
4 hours ago
Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000Customer Service Centre Manager Role SummaryAs a key member of our team, the Customer Service Centre Manager will be responsible for overseeing the day-to-day operations of the Customer Service Centre. This role involves managing customer requests, providing exceptional service, and ensuring that all inquiries are resolved in a timely and professional...
-
Customer Experience Manager
17 hours ago
Sydney, New South Wales, Australia beBeeCustomerExperience Full time $104,000 - $141,600Customer Experience SpecialistWe are seeking a Customer Experience Specialist to drive exceptional customer experiences across public and private chat domains. As the successful candidate, you will be responsible for managing a national team of social media agents who provide customer service via chat on platforms like Facebook, Instagram, and WeChat.Manage...
-
Customer Experience Manager
3 weeks ago
Sydney, New South Wales, Australia Inchcape plc Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Customer Experience Manager – Subaru PenrithPart of Inchcape Australasia | Busy Dealership | Uncapped Commissions | Career GrowthJoin one of thebusiest and highest-performing dealerships in the region – Subaru Penrith, proudly part of Inchcape Australasia, a global...
-
Customer Experience Manager
4 days ago
Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $120,000Job OverviewWe are seeking a seasoned and proactive professional to drive seamless customer onboarding, deliver impactful training, and foster strong, long-lasting relationships.This role is crucial in ensuring customer satisfaction, retention, and continued growth through meaningful engagement with our products.As a key member of our team, you will play a...
-
Customer Experience Manager
2 days ago
Sydney, New South Wales, Australia beBeeLeadership Full time $60,000 - $80,000Customer Experience ManagerAn exciting opportunity to drive exceptional customer service and support visual merchandising in a dynamic retail environment.As a Customer Experience Manager, you will be responsible for creating inspiring store experiences that exceed customer expectations. You will coach your team to deliver outstanding customer service,...
-
Customer Experience Manager
2 days ago
Sydney, New South Wales, Australia beBeeCustomer Full time $129,464 - $142,666Job OverviewWe are seeking an experienced and skilled Senior Manager to lead our customer management, technology, and communications capabilities in Powerhouse Renewal.The successful candidate will have a strong track record of delivering high-quality ticketing, booking, box office, and customer communications, with a focus on accessibility, inclusion,...