Senior Advisor, Customer

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Location:

Victoria, Australia

Employment Type: Fixed Term Full Time

Description:

• Lead customer and community engagement for distribution works projects.
• Shape positive public perception through strategic communications and outreach.
• Drive risk mitigation, issues management, and stakeholder relationships.

When you choose AusNet, you'll join genuine people working together, making Real. Progress.

At AusNet, we're the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family. Help us lead the way while enriching your career with real people who encourage you to bring your best and make real impact—for your career, our communities, and Australia's cleaner energy future.

Purposeful work with genuinely good people. That's refreshing.

We're looking for a Senior Customer & Community Works Engagement Advisor for a minimum of nine months to champion stakeholder, customer, and community engagement across our electricity distribution works. You'll shape and implement customer and community engagement on projects from business case through to completion. You will craft compelling multi-channel communications and working with the Network Operations & Delivery teams to identify risks early, advocate for customers and community, and keep customers informed during work activities. Your strategic insights and meticulous record-keeping will strengthen AusNet's reputation as we deliver safe, reliable energy to 1.5 million Victorians.

With a 3/2 hybrid split, this 9-month fixed-term role is based at Freshwater Place in the Customer & Community – Distribution team.

This role will deliver real outcomes, including but not limited to:

• Create and execute Customer & Community Works Engagement Plans and sub-plans and budgets.
• Be responsible for the works engagement in the Projects and Program Delivery portfolio of works.
• Write and distribute notifications, newsletters, social posts, and formal letters.
• Support the handling of enquiries via phone, email, web, and social media, ensuring timely responses.
• Maintain and improve working relationships with Project Managers and their teams.
• Maintain accurate CRM records and draft reports for project cycles.
• Support customers and communities during unplanned major events eg: storms.
• Some work outside of business hours and on weekends will be required.
• Travel to regional areas of Victoria will be required.

You don't need to check every box; however, we are looking for a good combination of:

• Degree in Communications (or similar) plus 5–7 yrs engagement experience in the infrastructure or energy industries.
• Australian Driver's license
• Demonstrated success delivering community/customer works engagement .
• Excellent written/verbal communication and stakeholder-management skills.
• Proven ability to juggle multiple priorities and meet tight deadlines.
• CRM experience and strong project-management capability.

A real place to belong

We celebrate unique voices, refreshing perspectives, and diversity in our team. Engage and connect through our social club, family day, a wide range of events, or by joining one of our Employee Network Groups.

We believe in more than just competitive pay. Here's what sets us apart:

• Flexibility: Hybrid work, flexible hours, or part-time arrangements.
• Leave: 14 weeks paid parental leave, no minimum service.
• Community Giving: A paid day to volunteer with Foodbank or a cause that matters to you.
• Perks: Purchased leave, income-protection insurance, novated leasing, corporate discounts, private-health cover discounts, and more.

As an industry in transformation, we're excited by the possibilities ahead. If you're passionate about community-focused engagement, bring your energy and join AusNet. Together, we can shape a new way forward.