Customer Advisor

Customer Advisor

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.

• We are empowered to make a positive difference for customers and communities.
• Everyone is given the opportunity to learn, grow and achieve.
• When you're ready for a bigger challenge, you'll get the tools and support to succeed.

In this role, you will

As a Customer Advisor, you will act as the face of NAB to the community, working closely with our customers to help them with their banking needs and deliver exceptional customer service in an environment that is challenging and fast-paced.

Supporting our Colac Branch, you will be the first point of contact for customers when they visit our retail branch, whether it's to open an account, inquire about our products, or manage their finances. You'll be involved in every aspect of the customer journey by helping them find solutions to their financial needs through our products, services, and advice. A big aspect of the Customer Advisor role currently is the focus on protecting our customers from scams and online phishing.

Every day is different in our NAB branches and as well as providing great customer service, you will have the opportunity to gain leadership skills, develop your career path within NAB and work in a diverse and supportive team environment.

If you are interested in a career in financial services, starting as Customer Service Advisor is the first step of many towards several career pathways at NAB.

The hours:

The role's working hours will be 9:15am- 4:15pm Monday to Thursday and 9:15am – 5:15pm on Friday, offering the perfect balance between work and life tailored to fit your lifestyle needs.

What you'll bring:

• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
• An ability to work collaboratively as a team and resilience, self-motivation, and energy to create our signature customer experience.
• A keen eye for detail that ensures transactions are completed efficiently and accurately.
• An appreciation for inclusion and the diversity of our customers.

More focus on you

All new Customer Advisors receive NAB's tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected, and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.