Business Support Officer

3 weeks ago

Coffs Harbour, New South Wales, Australia Fresh Hope Communities Full time

Help residents and families feel supported from the very beginning.

Moving into aged care is a significant life change. As our Business Support Officer, you'll play a vital role in making that transition smooth and reassuring. You'll be the first point of contact for families, guiding them through the process with empathy and professionalism, while keeping things organised behind the scenes.

You'll provide general administration support to the site, working closely with the Manager and other team members to ensure everything runs smoothly.

About You

You're a natural organiser who brings calm to busy situations. You enjoy helping people, solving problems, and ensuring details are taken care of. You're confident with admin, comfortable speaking with people, and take pride in doing things properly. Prior experience in aged care admissions, admin, or customer service would be an advantage, but a willingness to learn is most important.

You understand the importance of compassion and clarity, especially when people are navigating change.

You must be available to work on Mondays and Thursdays. Other days are negotiable.

Why this opportunity?
  • This is a permanent part-time role (24–30 hours per week) based in Coffs Harbour, allowing you to balance work and life commitments.
  • Make a meaningful impact in the lives of older people and their families as they navigate a major life change.
  • Enjoy NFP salary packaging, meaning more money in your take-home pay.
  • Paid birthday leave to celebrate with those who matter most.
  • Access to hundreds of employee discounts on essentials like groceries and petrol.
  • A genuine commitment to staff wellbeing, including on-demand yoga, workout videos, meditation, and more.

Fresh Hope Communities is a not-for-profit organisation that values kindness, connection, optimism, and integrity. We're proud to create spaces where people feel seen, known, and valued — including our team. To protect our residents, all staff are required to have or be willing to obtain a National Police Check or NDIS Worker Check.

If this sounds like you, we'd love to hear from you.

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