Warranty Consultant

ACM PARTS

ACM Parts is Australia's largest provider of alternative and specialty parts to the automotive repair industry. We are reimagining the way vehicles can be repaired by providing a choice of options that suit customers' needs. We offer a comprehensive range of Reclaimed, Genuine, and Aftermarket parts. ACM Parts is reinventing the quality and service standards of the repair industry. It's our mission to re-define repair.

The Opportunity

We have an exciting opportunity for a Warranty Consultant to join our team and play a key role in supporting vehicle procurement and other vital operational areas.

Role responsibilities

• Ensure purchasing transparency by completing a Bid Buddy valuation for every vehicle acquired
• Optimise part selection using available data at the point of valuation
• Achieve gross margin targets through strategic vehicle and part selection, aligned with guidance from the Reclaimed Operations Manager
• Maintain accurate records and supporting documentation to enable timely capture and processing of acquired vehicles into ACM Parts systems
• Prepare daily, weekly and ad hoc reports
• Identify and communicate opportunities for continuous improvement in processes and customer outcomes

Warranty

• Assist customers with troubleshooting and diagnosing issues related to faulty products
• Provide clear, step-by-step solutions over the phone to help resolve product concerns
• Apply sound judgment when assessing faulty products and determining appropriate outcomes
• Process all warranty paperwork accurately to ensure proper documentation and compliance
• Use manufacturer parts catalogues to verify compatibility and determine product interchangeability
• Manage labour spend and credit return budgets effectively
• Ensure all actions are in line with relevant consumer law obligations whilst protecting the company's commercial position

Workplace Health & Safety

• Responsible for your own safety and the safety of others
• Behave in a way that ensures your own safety and the safety of others
• Follow all safety policies and requirements
• Promote safety and safety policies at all times
• Attend fit for work and not under the influence of alcohol, drugs or other substances
• Maintain an understanding of and act in accordance with WHS Policies, procedures and responsibilities
• Maintain an understanding of the hazards and risks associated with our operations
• Identify and report hazards and GLEs in a timely manner

Experience & Skills

• Sound knowledge of the mechanical and automotive repair industry
• Strong mechanical background with diagnostic capability across a variety of makes and models
• Ability to troubleshoot product faults and provide step-by-step solutions over the phone
• Experience using Pinnacle and Bid Buddy systems highly regarded
• Skilled in interpreting manufacturer parts catalogues and determining interchangeability
• Excellent problem-solving, negotiating, decision-making, and conflict management skills
• High attention to process compliance and adherence to business rules
• Well-developed organisational, interpersonal, and communication skills
• Excellent numeracy and reporting capabilities
• Proficient in Microsoft Excel, Outlook, and general computer systems

Benefits

• Competitive Salary and Comms
• Great working environment and people
• Great work/life balance
• Discounts on parts and tools
• Uniforms
• 24/7 professional support for Team members and their immediate families

We champion our Team, because it's our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling care