Key Account Manager

Job Title: Key Account Manager, Caldic APAC

Location: Sydney, Australia

Work Arrangement: Hybrid

We are seeking a driven, proactive Key Account Manager (KAM) to join our team in the Food and Nutrition sector. This role is pivotal in driving aggressive business growth by hunting for new business opportunities and building a solid pipeline of prospective clients, alongside strengthening relationships with our key accounts. The KAM is responsible for handling Caldic's most important customer accounts, building strong relationships at all levels, serving as the lead point of contact, anticipating customer needs, and ensuring deadlines are met. The role also involves bringing in new business from existing customers and developing relationships with potential customers. The successful candidate will develop and implement strategic solutions to achieve key customers' long-term goals, analyze customer and market information to inform business and marketing strategies, and develop mutually profitable opportunities. This position offers an opportunity to act as a strategic adviser to key customers and contribute directly to their bottom lines.

• New Business Development: Strategically identify potential new business opportunities within the Food and Nutrition sector, expand our customer base, and achieve ambitious growth targets.
• Develop and implement tactical plans to exceed sales quotas by pursuing potential clients across assigned territories and verticals.
• Implement focused initiatives to capture new market share and convert leads into loyal customers.
  • Key Account Management & Relationship Building: Cultivate strong relationships with existing key accounts, ensure ongoing satisfaction, and identify additional growth opportunities.
  • Develop a deep understanding of customer needs and demonstrate how our portfolio supports their business objectives; ensure high levels of service and proactive planning.
    • Management & Growth: Manage a diverse customer set in the Food and Nutrition sector, focus on increasing market share, cross-selling and upselling within the segment.
    • Create, monitor, and refine a pipeline of new customers while strategically managing existing accounts to maximize value and profitability.
    • Provide high-quality product forecasts for business planning and supplier needs based on customer input and market understanding.
      • Technical Promotion & Support: Champion our Principals' and Suppliers' portfolios through technical promotion, delivering product insights and recommendations to customers.
      • Provide technical support and guidance, positioning yourself as an industry expert and trusted advisor.
        • Market Representation & Networking: Actively represent Caldic and our Principals at industry events, networking opportunities, and trade shows to strengthen brand presence.
        • Stay informed on industry trends and competitor activities to refine our approach and maintain a competitive edge.
          • Performance Analysis & Reporting: Prepare and present regular reports on account performance, new business wins, and market trends.
          • Collaborate with internal teams to ensure alignment on customer satisfaction and seamless project delivery.
          Skills, Knowledge & Abilities
          • Bachelor's degree in business, science, food and nutrition or related qualifications.
          • Proven experience in the food and nutrition industry with a technical background and a minimum of 5 years in Sales or Business Development.
          • Strong commercial acumen with a track record of achieving or exceeding sales targets in a "hunter" sales role; experience in pipeline development and pricing strategy.
          • Exceptional communication and interpersonal skills to establish trust and long-term partnerships.
          • Strong negotiation skills and proven experience in closing deals.
          • Ability to support product promotion, technical inquiries, and customer training.
          • Strong problem-solving skills with the ability to analyze market and customer data to inform strategy.
          • Willingness to travel within the assigned territory as needed.
          • Proficiency in MS Office and CRM software.
          • Customer-focused mindset with emphasis on relationship building and achieving sales targets.
          • Deep knowledge of the industry and competitive landscape; skilled in consultative selling and closing techniques.
          • Ability to work independently and collaboratively within a team; demonstrates ethical decision-making and trustworthiness.
          About Caldic

At Caldic, we're a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

If you're ready to take your career to the next level and join a global leader, apply now at Caldic

Caldic is an equal opportunity employer. We value and celebrate diversity and are committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, colour, national origin, sexual orientation, gender identity, age or any other characteristic.

Location: Sydney, NSW, AU, 2128

City: Sydney

Country/Region: AU

• Mid-Senior level

• Full-time

• Sales and Business Development
• Industries
• Chemical Manufacturing