Specialist Disability Accommodation
3 weeks ago
Join to apply for the Specialist Disability Accommodation (SDA) and Tenancy Senior Coordinator role at Aruma.
Responsibilities- Support high-level initiatives, project planning, and stakeholder engagement.
- Act as a senior escalation point for complex tenancy issues and dispute resolution.
- Ensure compliance with SDA Provider obligations, meeting all legal and regulatory requirements.
- Ensure delivery of notices to SDA customers, including rent increases and temporary relocations.
- Maintain vacancy data and upload it to the NDIA SDA Finder portal.
- Act as the primary point of contact for tenants, addressing inquiries and providing ongoing support.
- Assist tenants in understanding their rights and responsibilities, including tenancy agreements terms.
- Assist in coordinating rental amounts in line with government rates and payment schedules.
- Monitor and report financial metrics, identifying errors and working with stakeholders to resolve issues.
- Minimum 2+ years of experience in an administrative support role.
- Experience in a fast-paced environment, handling multiple tasks effectively.
- Strong organisational skills with attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in MS Office, CRM systems, and cloud-based document management tools.
- Ability to prioritise tasks and manage time effectively.
- Proactive problem-solving and adaptability to change.
- Ability to work independently while contributing to a team.
- Knowledge of the NDIS framework and tenancy management processes; willingness to learn state tenancy legislations.
- Experience in the disability sector or a property management environment.
- Familiarity with data management and reporting tools.
- Competitive salary package, plus a laptop.
- Salary packaging: options to increase take-home pay; NFP salary packaging up to $15,900 for living expenses and $2,650 for meals and entertainment each year (tax-free).
- Continuous learning opportunities with industry professionals.
- Work-life balance with flexible scheduling options.
- Supportive team environment with strong operational and administrative support.
- Fitness Passport and confidential counselling through the Employee Assistance Program.
- A positive, collaborative culture with team-building activities.
- Join Aruma and advance your career while supporting people with disabilities.
Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and has an annual turnover of around $500 million. The organisation is undergoing transformation as the NDIS and social and technological advancements reshape disability support in Australia.
Only applicants with the right to work in Australia will be considered. Shortlisted applications will undergo pre-employment probity checks including the NDIS Worker Screening Check and National Police Check.
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