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Payments Specialist

4 weeks ago

Sydney, New South Wales, Australia Blueberry Markets Group Full time

The Payment Specialist will deliver transactional services that provide timely, accurate, efficient information and assistance to clients with respect to queries that relate to Payments Services which include Bank, Card, E-Wallets and additional EMIs. You will learn about bespoke Payment Services Providers and how those services work in relation to the Payments flow of Blueberry Markets.

Job Description

Key Accountabilities
Here are some key accountabilities for the Payments Specialist role:

  • Optimize all aspects of payment processes surrounding client deposits and client withdrawals flow processes, and act as an intermediary between treasury, technology, client experience departments, and 3rd party Payment relationships.
  • Create a positive relationship in all client interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.
  • Provide tailored responses for Payment related queries and handle the client expectations.
  • Actively participate in business improvement programs involving changes to processes and functions: PSP Intros, Seminars, Webinars, etc.
  • Ensure compliance with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
  • Report on relevant trends and insights as they relate to Payments Integrations, trending PSPs and Processing success for Blueberry Markets to internal stakeholders.
  • Meet and exceed KPIs set on a daily, weekly, and monthly basis: Client Satisfaction (with the End-to-End Flow), Withdrawal Processing Times, Deposit Processing Times, and reconciliation.
  • The position is required to carry out any additional duties or projects to the department/team.
  • Develop and implement strategies around fraud prevention, transaction monitoring in adherence with payment regulations.

Expectations
Be an ambassador for Blueberry in the market; promote our interests and reputation.

  • Individually and with Managers, ensure understanding and engagement with vision, purpose, and strategic and stakeholder considerations at Manager and Team levels.
  • Demonstrate advanced levels of competence in leadership capabilities required of the position.
  • Engage, support, motivate and develop capability and potential in others.
  • Attract, retain, and develop talent to complement Blueberry's values and behaviours.
  • Reward and recognise good performance aligned to Blueberry's values and goals and manage poor performance in a timely manner.
  • Be an ambassador for Blueberry in the market; promote our interests and reputation.
  • Follow our policies, procedures, and code of Ethics and Conduct.
  • Protect our confidential information and intellectual property.
  • Play an active role in your safety and the safety of others around you.
  • Foster a culture of continuous improvement.
  • Continuously drive agility and flexibility in responding to market and industry changes.
Desired Skills and Experience

Qualifications

  • Tertiary Qualification in Finance, Business, or a related field, or a related discipline (preferred)

Experience

  • Demonstrated expertise in transaction monitoring, fraud detection, or AML operations, preferably within the financial services sector.
  • Strong command of written, verbal, and interpersonal communication skills in English, Chinese and Mandarin.
  • Proficiency in written and verbal Mandarin is advantageous.
  • Proven ability to build and maintain effective relationships with internal teams and external stakeholders.
  • Sharp problem-solving capabilities and a keen attention to detail, with a consistent focus on quality even in high-pressure situations.
  • Excellent time management skills and the ability to prioritise competing demands effectively.
  • Sound judgment and integrity in decision-making, particularly when handling sensitive or high-risk matters.
  • Comfortable navigating bespoke or newly integrated systems, with strong logical thinking and adaptability.
  • A continuous learner who actively seeks opportunities for growth, innovation, and improvement.
  • Collaborative mindset with a commitment to working effectively as part of a high-performing team.
  • Experience within the Financial Services, Banking, or Trading industry
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