Front Office Agents

3 weeks ago

Sydney, New South Wales, Australia The Star Ent Group Full time

Apply now Job no: 525971
Work type: Permanent Full Time
Location: Sydney
Categories: Front Office

For two decades, The Star Sydney has been a local landmark, committed to creating fun in trusted destinations as Australia's premier entertainment hub.

As a Front Office Agent, you'll ensure efficient check-ins and check-outs, assist with guest bookings, and handle payments with precision. Your knack for diplomacy will shine as you tackle customer service queries, leaving each guest with a smile.

A few of your responsibilities:

  • Complete the registration of guests details upon check-in
  • Secure payment
  • Issue room keys
  • Add relevant charges to guests' accounts
  • Respond to reservation requests efficiently

What are we looking for:

  • Extensive guest service experience in Front Office/Guest Services
  • Previous experience in a 5-star establishment advantageous
  • Good keyboard skills with knowledge of hotel check-in systems (Opera highly regarded)
  • Sound knowledge of the local area and surrounds
  • Outstanding presentation and communication skills

About you:

As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.

What can we offer you:

  • Complimentary meal on site every day
  • Uniform laundered and ready for you daily
  • Five weeks of paid Annual Leave for eligible team members
  • Discounted parking and other transport options
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Lifestyle discounts including gym memberships and retail discounts
  • Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that contributes to exceptional experiences for our guests and a great place to work for our team members.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

Advertised: 11 Sep 2024 AUS Eastern Standard Time
Applications close: 30 Sep 2024 AUS Eastern Standard Time

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