Senior Claims Service Consultant

2 weeks ago

Sydney, New South Wales, Australia Allianz Australia Full time
Overview

Senior Claims Service Consultant (Third Party Settlements) – Customer & Operations – NSW, QLD, VIC, SA at Allianz Australia. Allianz is named one of the Best Workplaces in Australia 2025 and a Great Place to Work. We prioritise care for our customers and communities, and we hire to secure the future for our customers. We offer an inclusive workplace with lifelong learning and development.

Let's care for tomorrow, so we can create a better future together.

Responsibilities
  • Managing a portfolio of motor claims including third party repairs/demands in a timely and cost-effective manner.
  • Maintaining a high standard of customer service with internal and external customers while building professional relationships.
  • Managing a high volume of calls.
  • Maintaining knowledge of current legislation and how it impacts claims management.
  • Making liability decisions on all claims in line with the Australian Road Rules.
  • Communicating with internal and external stakeholders to report progress and potential strategic opportunities to avoid escalations.
  • Using technical experience to investigate and assess claims to ensure appropriate strategies are implemented.
  • Negotiating with other insurers and parties to achieve the best possible outcomes for all stakeholders.
  • Adhering to Allianz Claims Management Processes, GICOP and standards to minimise leakage and increased cost of claim.
  • Building and maintaining positive working relationships within the team.
About You / Qualifications
  • Minimum of two years insurance experience.
  • Sound knowledge of the Australian Road Rules.
  • Experience in handling claims management processes across general insurance product lines within a complex, matrixed organisation.
  • Ability to work collaboratively in a team; plan and prioritise; manage competing resources and demands.
  • Ability to interpret and analyse complex information and evaluate options for decision making.
  • Attention to detail and the ability to identify errors or inconsistencies quickly.
  • Interest in leveraging emerging technologies in a digital landscape.
Benefits
  • Inclusive culture focused on customer outcomes.
  • Flexible work options and support for work-life balance.
  • Career development with mentoring, development and global mobility opportunities and access to learning resources.
  • Financial and well-being perks including discounts on Allianz products and Employee Share Purchase Program.
  • For more details, visit the Allianz Careers site.
About Allianz Group

Allianz Group is a trusted insurance and asset management company. Allianz is committed to equal opportunities for all and maintaining an inclusive workplace.

Adjustments and support

If you require support or adjustments to participate equitably in our recruitment process, contact for a confidential conversation.


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