Tailor, Melbourne

2 days ago

Melbourne, Victoria, Australia Golden Goose Full time

The Tailor is responsible to extend the life of Golden Goose products through Repairing and Remaking services within the sustainability strategy. The Tailor engages with customers to anticipate and respond to needs, building long-lasting relationships and providing a high level of personalized service.

Responsibilities
  • Offer a warm welcome to clients and make them feel part of the Global Golden Community.
  • Provide personalized tailoring services to craft distinctive pieces that meet customer desires and extend the lifespan of products and related memories.
  • Deliver a comprehensive suite of clothing repair and alteration services, including hand embroidery, typographic embroidery, machine embroidery, patch application, crystal or stud application, basic alterations and tailoring, button replacement, and adding pins and brooches.
  • Develop a catalog featuring unique embroidery designs and examples of customized products to inspire customers.
  • Provide expert advice on bespoke services and help customers reflect their individuality through style.
  • Collaborate with the team on sales, pre- and post-sales activities (including stock management and customer loyalty) and store-wide activities.
  • Ensure customers are properly registered on the Golden App for effective customer segmentation and profiling.
Brand & Product
  • Convey the brand's vision and heritage to clients and represent its values authentically.
  • Infuse Golden Goose brand identity to co-create items consistently and respectfully.
  • Maintain the tailoring area in pristine condition, adhering to visual merchandising standards.
Operations & Compliance
  • Assist with store operational procedures, including opening/closing, inventory management, and GDPR and health & safety compliance.
  • Utilize IT and digital tools to enhance processes and customer engagement (Golden App, Salesforce, Xstore, Stealth).
Job Requirements
  • Good level of English.
  • Sales experience, preferably in retail/customer service, is advantageous.
  • Strong communication skills with active listening and thoughtful engagement.
  • Problem-solving ability to identify issues, evaluate solutions, and make informed decisions.
  • Team player with collaboration skills and the ability to work toward common goals.
  • Effective time management and ability to prioritize tasks.
  • Flexibility to adapt to evolving business and customer needs.
Store Location

Melbourne Chadstone

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Design, Art/Creative, and Other
Industries
  • Retail Apparel and Fashion, Fashion Accessories Manufacturing, and Retail Luxury Goods and Jewelry

National and local location listings and generic job board content have been removed to focus on the role description.


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