Head of Lending Distribution

3 weeks ago


Melbourne, Victoria, Australia Defence Bank Limited Full time

About the Opportunity

We are seeking a dynamic and forward-thinking leader to join our team as a Head of Lending Distribution. This is an exciting opportunity to shape the future of lending across our national network of mobile and virtual bankers.

The successful candidate will lead a high-performing team to drive asset growth through home loan acquisition and retention, while playing a key part in shaping our evolution toward a digital-first, omni-channel lending experience.

Key Responsibilities:

  • Inspire and lead a high-performing national team of mobile and virtual bankers, fostering a culture of growth, collaboration, and excellence in service delivery.
  • Develop and drive a forward-looking lending distribution strategy, aligning with business goals and positioning the team for long-term success.
  • Accelerate asset growth by increasing new lending acquisition and strengthening member retention across our home lending portfolio.
  • Champion our digital and omni-channel transformation, reshaping how we deliver lending experiences to improve member access, speed, and satisfaction.
  • Stay ahead of the curve by leveraging market intelligence, customer insights, and emerging technologies to refine strategy and maintain a competitive edge.
  • Advocate for impactful lending products and policies, ensuring offerings remain compelling, competitive, and aligned with our DHOAS responsibilities.
  • Ensure robust risk and compliance practices, maintaining full adherence to all regulatory requirements and internal governance frameworks.
  • Drive operational excellence, continuously improving processes through automation, smart workflows, and effective team rhythms.
  • Lead with data, managing budgets effectively and promoting best-practice data management and insights-led decision-making.
  • Connect with our people and industry, with regular monthly travel to branches, team engagements, and key sector events.

Desired Skills and Experience:

  • Demonstrated success in leading national or regionally dispersed lending teams.
  • Experience driving performance in acquisition and retention across lending portfolios.
  • Knowledge of digital and omni-channel lending environments.
  • Proficiency with lending origination systems, CRM platforms, and performance analytics.
  • Strong understanding of regulatory requirements and lending risk frameworks.
  • Experience in change management, team building, and leadership development.
  • A Bachelor's degree in a relevant field.
  • Familiarity with AI and automation tools (preferred).

Our Culture:

We are a team that supports each other, celebrates wins, and is passionate about delivering exceptional experiences to our members. Our strong, collaborative culture drives our success and we're proud of our achievements.

What We Offer:

  • Savings and discounts across our range of products and services.
  • A generous annual corporate wardrobe allowance.
  • Access to our internal


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