Fulfilment Operations Coordinator

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

• $29.71 base hourly pay rate

• Above award rates and penalty rates (including Sunday and Public Holidays)

• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

• 24/7 access to our Employee Assistance Program for health and wellbeing support

• 15% Co-worker discount

• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

• Co-worker uniform provided

• Free Co-worker parking

• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

• Bonus programme (where eligible)

• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• This role is Permanent Full-time, 76hrs/fortnight

• Applications close Wednesday 13th August 2025

• This role requires availability to work Monday to Sunday 6am to 9:30pm

• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

ABOUT THIS WORK AREA
As a Fulfilment Operations Coordinator your responsibilities will include, but are not limited to:

• Coordinating and supervising the daily operations of the Fulfilment Operations team to secure efficient and safe fulfilment processes.

• Support the team both in planning/leading and performing tasks for major areas of responsibility, such as picking, packing, unloading, loading and replenishment of goods/orders within the agreed KPIs. Whilst fostering a customer-centric mindset.

• Providing feedback on team performance, analysing, and implementing effective solutions where needed, optimising commerciality, and securing excellence in operations.

• Contributing to the implementation and achievement of the Fulfilment Operations department goals.

• Maintain a clean, organised, and safe environment throughout your area of responsibility. Ensuring adherence and compliance of all safety requirements, Standard Operating Procedures (SOP), including securing a safe environment for customers and co-workers.

• Facilitate onboarding training and on the floor co-worker support to secure competence and the achievement of learning goals within the department.

As a Fulfilment Operations Coordinator you have:

• Demonstrated passion for fulfilment operations processes and people's life at home.

• Enthusiastic about teamwork and motivating people, with prior experience supporting the daily operations, coordinating breaks, and delegating tasks.

• A strong advocate for a safe working environment, ensuring that hazards are identified and removed.

• Excellent communication skills, being able to collaborate with stakeholders at all levels to ensure smooth fulfilment operations.

• A detail-oriented person who takes a meticulous approach to tasks and processes to enhance the reliability of the function.

• Energised by continuous learning, with a renew & improve mindset.

• Proficient computer skills and an ability to learn relevant IKEA IT systems, solutions, and tools.

We need people like you
At IKEA, work is so much more than a job. Come join us

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