Front Office Representative

3 weeks ago

Brisbane, Queensland, Australia Stamford Plaza Brisbane Full time

Join to apply for the Front Office Representative role at Stamford Plaza Brisbane.

About Us

Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane's finest 5 star luxury Hotel. The hotel features 252 guest rooms with river views, eight function rooms for Corporate, Special Events & Weddings, and multiple F&B outlets. For more information, visit the official Stamford Plaza Brisbane website.

About The Role

We are seeking a full-time Front Office Receptionist to join our Front Office Department. In this role you will provide exceptional Reception and Front Desk services to maximise guest satisfaction and adhere to the Stamford Plaza Brisbane standards.

Duties And Responsibilities
  • Deliver exceptional 5 star customer service
  • Upsell and engage in suggestive selling to enhance the guest experience
  • Maintain punctuality, efficiency and courteousness at all times
  • Promote the Company's philosophies, Credos and Core Values
  • Provide personal service to guest requirements and follow through to completion
  • Be aware of VIP guest movements, hotel events, local attractions and activities
  • Be able to work various shifts including mornings, evenings, weekends and public holidays
Skills And Experience
  • A minimum of 1 year's experience in a similar role, preferably in a 4 or 5 star environment
  • Experience using Opera property management system is an advantage
  • A passion for delivering exceptional guest experiences
  • Excellent communication skills with guests, management and team members
  • Attention to detail
  • Strong team orientation
Culture And Benefits

Our 'Knight's Head' logo represents unity and strength within the company. We reward, retain and develop passionate professionals. Benefits include:

  • Opportunity to progress within the organisation
  • Free staff meals
  • Uniforms and laundry provided
  • Food & beverage discounts in all F&B outlets
  • Discounted accommodation across Stamford Hotels & Resorts
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Hospitality

Note: This posting is for an active role; if you are viewing this, you are seeing current opportunities at Stamford Plaza Brisbane.


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