Premium Client Manager

Premium Client Manager (Forex & CFD Industry)

Join to apply for the Premium Client Manager (Forex & CFD Industry) role at Mitrade

Premium Client Manager (Forex & CFD Industry)

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Human Resources Coordinator at Mitrade Global

Company Overview:

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), and Mauritius (FSC). We were founded in Melbourne, Australia and have offices worldwide.

Role Summary:

Responsible for exploring, developing and growing relationships with premium clients and professional investors/traders within Australia. The ideal candidate will have a deep understanding and track record of sales performance, account conversation and client retention, especially with regards to High-Net-Worth individuals who might also be sophisticated traders, within the Australia Forex and CFD industry.

What would be your responsibilities:

• Explore and develop relationships with premium and experienced investors.
• Identify, onboard, support and retain new premium clients while ensuring a seamless trading experience.
• Provide tailored trading solutions, pricing structures, and liquidity arrangements to meet client needs.
• Work closely with internal teams, including customer service, trading & risk management, compliance, and marketing, to optimize client satisfaction.
• Showcase your in-depth industry understanding and competitor analysis to identify business opportunities.
• Educate clients on trading platforms, new products, and market developments.
• Assist in resolving client inquiries efficiently and professionally.
• Prepare reports on client performance, sales activities, and market trends.
• Be very familiar with local regulations such as TMD and DDO on what can and cannot be done to target market clients.

What we require from you:

• Bachelor's degree in Finance, Economics, or a related field is preferred.
• 2-3 years of experience in the financial services industry is a must.
• Proven track record in sales or client relationship management within the Forex & CFD industry.
• Demonstrated ability to successfully develop and maintain a high-value, diverse client portfolio across both retail and wholesale clients, ensuring long-term loyalty and growth.
• Strong grasp of financial instruments, trading dynamics, liquidity solutions, and market trends, with the ability to leverage this expertise to benefit clients' strategic goals.
• Ability to engage, negotiate, and build rapport with individuals, delivering exceptional service while clearly explaining complex financial concepts.
• Fluency in English is essential; proficiency in Chinese is advantageous.
• RG146 General Advice qualifications (Derivatives & Foreign Exchange) is highly preferred but not mandatory.
• Proven aptitude for analyzing market movements and trends, providing insightful guidance and tailored advice to clients to help them navigate the markets effectively.
• Proficiency using trading platforms (Metatrader, C-Trader, or other proprietary trading platforms).
• Competitive salary and performance-based incentives
• Opportunity to work in a fast-paced, growing industry
• Collaborative and innovative team environment

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

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