Premium Client Manager

Premium Client Manager

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we're digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress - for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results focused. You'll find our 350+ team currently across 9 locations and time zones.

**The Role**:
Our **Premium Client Managers** are focused on supporting, retaining, and growing our most valuable clients in the world of Forex, CFDs and related services. Working in our close-knit Premium Client Services team in Melbourne, you will make a tangible impact every day by helping our premium clients in Australia with tailored solutions to help overcome individual trading challenges, promote various educational and functionality solutions, and engage with traders.

To thrive in this role, you'll be a natural relationship builder who doesn't shy away from the picking up the phone. Your strong understanding of financial markets, trading strategies, risk management and key market events allows you to engage your clients and partner with them to master the trade, growing your book of high-value clients. To be successful in the role, you will leverage existing connections and network to make new connection, to introduce new business to Pepperstone.

As our **Premium Client Manager,**your key responsibilities include, but not limited to:
- Developing relationships through various channels with Pepperstone's Premium Client Group
- Using own industry sources and various external channels to build strong relationships
- Consistently securing and growing premium client numbers by demonstrating a clear point of difference in experience, market knowledge and personal focus over the competition
- Achieving sales targets
- Actively contributing to the premium team and assisting in helping others in the team to develop
- Being a trusted Point of contact to premium clients on market and trading relating matters
- Assisting in planning and executing client events as required
- Collaborating with key internal departments, particularly marketing, operations and development teams to gain support for projects

**About You**:

- Demonstrated experience in a similar role, as an account manager and/or dealing with high net worth clients
- Understanding of financial markets, financial investments, and detailed understanding of various trading strategies
- Experience with MetaTrader 4, MetaTrader 5 and cTrader software (desirable)
- Excellent relationship building, customer service and influencing skills
- Exceptional written and verbal communication skills that allow you to negotiate, resolve conflict and overcome challenges
- Sound decision making and critical thinking
- Ability to acquire new knowledge and skills quickly and an interest in and ability to coach others
- Proficient numerical ability; be comfortable working with numbers
- Current and full working rights in Australia

**Why you will enjoy working with us**:

- Competitive salary with industry leading commission structure
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
- Ongoing personal development & learning opportunities
- 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
- 3 paid volunteering days per year & Workplace Giving Program
- Frequent events and celebrations including a standard weekly social
- Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
- Best in class end of trip facilities including bicycle parking, change rooms & showers
- A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

**More about Pepperstone**

We understand it's important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members' experiences and will never pay to remove a negative review.

"We are a 2023 Circle Back Initiative Employer - we respond to every applicant".

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

Li-Hybrid

Job ID D8212327FB