Digital Product Owner

Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZSP) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA. Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are seeking a passionate and experienced Digital Product Owner to join a key client's Business Banking team. This role will be embedded within a cross-functional Tech Squad focused on delivering seamless, customer-centric digital experiences—particularly within the client's mobile and web banking applications. You will own the end-to-end customer journey, ensuring that every interaction within the app is intuitive, valuable, and aligned with strategic goals.

• Visa Managed Services is our fastest growing team in AUNZSP – we've grown 10x in less than 3 years – and always have fun projects on the horizon to sink our teeth into.
• We get to work with incredible people every day. We're a team of intrapreneurs who work hard, have fun, and get stuff done.
• We are a people business where the people are our product. As a result, all our people leaders are 100% dedicated to ensuring a positive employee experience. We attract top talent and are manically focused on developing that talent – even for short-term contracts.
• We are committed to building a diverse team with an inclusive culture that reflects the communities we work in.
• We support flexible working options.

• Collaborate with multidisciplinary team members to scope, design, concept test, and deliver innovative solutions.
• Own the customer journey within the banking app, ensuring a frictionless, engaging, and value-driven experience across all digital touchpoints.
• Define and communicate the product vision and roadmap for the banking app, aligned with customer needs and business strategy.
• Lead discovery efforts to understand user behavior, pain points, and opportunities for innovation within the app.
• Translate insights into actionable user stories and prioritize the product backlog to maximize customer and business value.
• Collaborate with UX/UI designers, engineers, and business stakeholders to deliver high-quality features and enhancements.
• Champion a mobile-first mindset and ensure accessibility, performance, and usability standards are met.
• Monitor app performance and user feedback to drive continuous improvement.
• Facilitate agile ceremonies and ensure alignment across squads and stakeholders.
• Ensure compliance with security, privacy, and regulatory standards in all digital experiences.

• What will also help:
• Bachelor's Degree
• 5+ years related work experience in relevant role in the financial services industry
• Proven experience owning and optimizing customer journeys in mobile or web banking applications.
• Strong understanding of agile methodologies and product lifecycle management.
• Experience with tools such as Jira, Confluence, Figma, or similar.
• Excellent communication and stakeholder management skills.
• Passion for user-centered design, data-driven decision-making, and continuous improvement.
• Ability to conduct market analysis and validate product concepts with customers.
• Strong stakeholder management and ability to lead cross-functional teams.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.