Director, Hardware Deployment Services

The Director of Hardware Deployment Services is accountable for the successful execution of all equipment installation and field deployment projects across the ANZ and International Market Region. This role leads the Installation and Field Operations teams, overseeing the physical deployment of hardware systems and on-site implementations while facilitating cross-functional alignment to ensure timely, efficient, and commercially profitable delivery.

• Strategic Planning & Execution: Develop and execute deployment strategy and operational plans, successfully deliver all deployment projects within the accountable region, define team goals, objectives, and annual budget targets in partnership with VP Operations.
  
• Program & Project Governance: Oversee key programs and complex initiatives that enhance deployment performance, continuously refine deployment structures and processes to manage ongoing projects and support projected growth, and create and improve policies and procedures for operational excellence.
  
• Financial Management: Manage financial performance including budget targets and resource allocation, drive profitability and efficiency improvements through process optimization, system enhancements, and automation, proactively mitigate deployment financial and operational risks through analysis, planning and action.
  
• Customer Experience & Satisfaction: Maintain exceptional customer satisfaction standards, develop feedback mechanisms to address concerns, resolve escalations, and deliver deployment services that exceed client expectations.
  
• Stakeholder Management & Communication: Build strong partnerships with key stakeholders including Account Management and global operations teams, enable continuous scale, commercial performance, and client satisfaction through collaborative relationships, and communicate deployment KPIs effectively across relevant stakeholder groups.
  
• Hardware Installation Management: Overseeing physical equipment deployment and on-site installations.
  

• 10+ years in installation deployment/construction management with a proven project delivery track record.
  
• 5+ years leading high-performance teams and culture development.
  
• Proven ability to inspire, motivate, and develop team members to achieve exceptional results.
  
• Experience managing cross-functional teams and stakeholder relationships.
  
• Ability to work under tight deadlines while maintaining momentum.
  
• Understanding of value engineering, construction laws, and local codes.
  
• Hardware deployment, integration, and installation process knowledge.
  
• Strong problem-solving skills to navigate technical challenges.
  

Coates Group is a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters located in Sydney, Australia.

• Coates does not operate or communicate through any domain resembling "@ coatesgroupcareer.com".
  
• We do not contact employment candidates via email to solicit personal or financial information.
  
• All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group.
  
• All emails from us will come from our official domain, or via our Applicant Tracking System (ATS) email address.
  

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).