Senior Partner Success Manager, eero

2 weeks ago

Sydney, New South Wales, Australia Amazon Commercial Services Pty Ltd Full time
Overview

Nepean Blue Mountains Local Health District (NBMLHD) is seeking a dedicated and professional individual to deliver high-quality frontline customer service to patients and clients attending our Medical and Surgical Outpatient Departments. This role supports clinical teams by ensuring the smooth daily operation of clinics, managing waitlists and appointments, and maintaining strict confidentiality. The successful candidate will communicate regularly with department leaders to ensure efficient service delivery, uphold NSW Health policies and procedures, and contribute to the optimization of funding models. Strong time management and prioritisation skills are essential, along with a commitment to representing the department with professionalism in both presentation and attitude.

Details

Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Location: Nepean Hospital
Remuneration: $34.46 - $35.54 per hour
Hours Per Week: 28
Requisition ID: REQ600203
Applications Close: 11/09/2025

Responsibilities
  • Support clinical teams by ensuring the smooth daily operation of clinics, managing waitlists and appointments, and maintaining strict confidentiality.
  • Deliver frontline customer service to patients and clients attending Medical and Surgical Outpatient Departments.
  • Communicate regularly with department leaders to ensure efficient service delivery and policy adherence.
  • Contribute to the optimization of funding models and support continuous improvement initiatives.
  • Coordinate with multidisciplinary teams to deliver high-quality patient care and service delivery.
What you will bring to the role
  • Demonstrated experience in a clinic setting including reception duties, phone enquiries, appointment scheduling and data entry.
  • Demonstrated effective customer service skills.
  • Excellent oral and written communication skills.
  • Demonstrated effective interpersonal skills.
  • Demonstrated knowledge of Medicare eligibility and billing practices.
  • Ability to work independently and within a multidisciplinary team.
  • Demonstrated ability to learn new processes.
  • Ability to be flexible and display initiative.
Benefits
  • Health insurance
  • Employee assistance program
  • Salary packaging
  • Opportunity for extra tax savings through Salary Packaging
  • Novated Leasing
  • Great education opportunities through Education Training Service which offers over 110 courses each year
  • Access to our Employee Assistance Program (EAP) for staff and family members
  • Fitness Passport

About NBMLHD

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds to apply. NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards. For assistance with applying through the NSW Health Career Portal please click here.


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