Senior Service Designer- Scotia Digital- IB Retail

Requisition ID : 234646

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank is Canada's most international bank, with an international presence unmatched by other Canadian Banks. Our operations include providing a full range of financial products, solutions and advice to retail, small business and commercial customers in Latin America, the Caribbean, Central America, and the Asia Pacific. In addition, our partnerships with associated corporations in China, Curacao, Thailand, and Venezuela provide an entire suite of personal, commercial, wealth management and insurance services to over 24 million customers globally.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

• You will participate and influence the design decisions for banking digital experiences that touch millions of our customers every day.
• You will understand our customers motivations and needs, leveraging rigorous design research and usability principles along with your intuitive design sense.
• You will consider customers interactions and journeys and act as an advocate for their constant improvement through accessible and inclusive design principles and implementation.
• You will partner and collaborate with Product management, Engineering, Marketing, Analytics, and other key players to envision and build products that make our customer's experience useful, engaging, and effective while supporting our business goals.
• You will support and communicate with your scrum team partners (product managers, engineers, business lines) through the conception, build and release of software features.
• You will engage with developers, business, and quality assurance analysts to understand our platform's capabilities, communicate design specifications, and verify implemented designs.
• You will produce compelling visual deliverables to illustrate desired customer experiences and provide detailed specifications for software developers.
• You will be an active participant in our design community by providing feedback to your fellow Designers.
• You will practice empathy and the ability to actively listen and consider other people's points of view.
• You will be responsible for synthesizing research outcomes into viable product experiences by defining the scope and needs of customer testing, engaging help from our design research team and ensure that insights are reflected as part of your design work.
• You will perform in an open environment, striving to be persuasive and engaging while being self-driven.
• You will provide feedback and coaching to other Designers at different levels of experience.
• You will perform in an open environment, striving to be persuasive and engaging while being self-driven.
• You will drive Lean / agile UX approaches pervasively throughout the product lifecycle; helping designers to become the collaborative glue that facilitates decisions across the dimensions of value, usability, and feasibility.
• You will partner and collaborate with key players across Scotia Digital including product management, engineering, analytics, as well as within the Design Community of Practice (Marketing, Research, Accessibility, Content, Service Design) to ensure that the group is aligned and engaged to deliver results supporting our business goals.
• You will demonstrate leadership on supporting and communicating with your partners and executives frequently and efficiently.

• Bachelor's or master's degree in design, Humanities, Systems engineering or related fields (or equivalent work experience).
• Ability to communicate concepts, ideas and strategies using rapid visual design techniques.
• Ability to work within the constraints of a Design System with flexibility, and a desire to push existing standards to the next level by contributing back to our Design System library.
• A positive and resilient personality with a growth mentality. You must be able to embrace feedback and have a desire for continuous improvement.
• A demonstrable history of applying design thinking tenets and user centered design principles to design problems.
• A portfolio of work (professional and / or personal) which presents the story of projects you have worked on, your role, and examples of your problem-solving methods from low-fidelity sketches to detailed designs.
• We are looking for a fast learner who has an appetite to uncover what's behind both, simple and complex financial solutions.
• Expertise in the use of digital design and prototyping tools such as Figma, Sketch and / or Adobe Creative Suite, Invision, Axure, Proto.io, etc.
• Expert understanding of Human-centred Design practices, including Design thinking methodologies, research, and user testing protocols, as well as Agile frameworks.
• Ability to plot and map a user journey from product discovery through enrollment, down multiple engagement routes and through to journey completion.
• 5+ years of professional experience designing responsive web and / or native mobile software
• Applications. A high level of technical acuity with a thorough understanding of front-end technologies and will factor it into your work limitations and constraints knowing when to push boundaries
• Studies and / or experience in complementary fields to Product Design, like visual design, animation, research, data analysis, applied arts, writing and communications, etc.
• Experience or background in FinTechs or other financial related product fields

Interested?

If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What\'s in it for you?

At Scotia Digital we are committed to hiring a diverse and talented workforce. Everyone is WelcomeScotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s) : Canada : Ontario : Toronto || Dominican Republic : Santo Domingo : Santo Domingo East || Dominican Republic : Santo Domingo : Santo Domingo North || Dominican Republic : Santo Domingo : Santo Domingo West || Mexico : México : Acambay || Mexico : México : Amecameca || Mexico : México : Atizapan || Mexico : México : Atizapán || Mexico : México : Atlacomulco || Mexico : México : Chalco de Díaz Covarrubias || Mexico : México : Chicoloapan || Mexico : México : Coacalco || Mexico : México : Cuautitlán || Mexico : México : Cuautitlán Izcalli || Mexico : México : Ecatepec || Mexico : México : Huixquilucan || Mexico : México : Ixtapaluca || Mexico : México : La Paz || Mexico : México : Lerma || Mexico : México : Metepec || Mexico : México : Naucalpan || Mexico : México : Nezahualcóyotl || Mexico : México : Nicolás Romero || Mexico : México : San Mateo Atenco || Mexico : México : Tecámac || Mexico : México : Texcoco || Mexico : México : Tianguistenco || Mexico : México : Tlalnepantla || Mexico : México : Toluca || Mexico : México : Tultitlán || Mexico : México : Valle De Bravo || Mexico : México : Valle de Chalco || Mexico : México : Zumpango

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.