Claims Advisor

3 days ago

Queanbeyan, New South Wales, Australia RSL LifeCare Veteran Services Full time
Overview

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people's lives.

Role

We are seeking an individual to join our team as a Claims Advisor based out of our Veteran & Family Hub in Queanbeyan. In this role, you will provide guidance and support to current and former Defence personnel and their families, navigating various claims, including pensions and benefits.

Your role will involve assisting them throughout the application process with relevant government departments, all with the ultimate goal of achieving the best possible outcomes.

Who are you
  • Compensation Advocate (or working towards)
  • Understanding of defence-related illnesses and conditions
  • Ability to establish and build meaningful relationships internally and externally
  • Highly developed communication skills and the ability to prioritise, manage and problem solve procedures.
To Apply
  • Please include both a resume and cover letter addressing how you meet the requirements of the role (no more than two pages)
  • Applications close Friday 26th September,2025 – however, please note we will be actively progressing candidates through the recruitment process
Benefits of working with RSL LifeCare
  • Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
  • Staff discounts across 700 select retail stores through Maxxia Rewards
  • Fitness Passport
  • Leave Loading - 17.5% pay top up on paid leave
Our commitment to diversity

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.


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