Senior Technical Architect

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.
Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Salesforce Commerce Cloud, the category-defining leader of enterprise cloud commerce solutions, empowers companies to deliver customer-centric commerce and grow their business — faster than ever Commerce Cloud's open cloud platform provides outstanding benefits including seamless innovation, integrated apps, data, and processes to get a 360-degree view of the customer. And, companies can adapt to changing markets and customer needs by creating new business models on demand and making changes on the fly.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

You will become a trusted advisor to our customers and partners, supporting them during full life-cycle implementations of Salesforce Commerce Cloud solutions. From pre-sales and initial scoping, through build and test, to deployment and successful release, and throughout the customer's long-term ownership of the solution in live environments.

You will work closely with key external and internal stakeholders representing Salesforce a domain authority, using effective interpersonal skills, technical and product knowledge, industry experience, and knowledge of the client's business to ensure solutions meet their business goals.

Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Architects you will become a Salesforce Commerce Cloud Domain Authority at the forefront of our architecture offerings, delivering outstanding customer success.

• Assess customers´ business and technology requirements, and translate into technical solutions
• Partner with Salesforce cross-functional customer account teams to ensure customers are successful with our platform.
• Guide our customers and partners throughout implementations by following Salesforce best practices and align with our product roadmap, to meet customer long-term business objectives
• Deliver billable technical consulting and advisory services, including technical workshops, design / code reviews, architecture workshops, trainings, development work, product extensions / integrations, solution and performance optimisations, and support ad-hoc technical queries
• Support Salesforce Sales and Customer Success teams with new license or expansion opportunities, provide estimations, proof-of-concepts, integration strategies and support design / architectural workshops
• Continuously develop your personal expertise on Commerce Cloud, related products and technologies, and the industry
• Contribute to thought-leadership, and sharing knowledge / best practices within the Salesforce community
• Available to travel regionally and occasionally internationally depending on customer needs

• Experience implementing web applications using Cloud / SaaS technologies (e.g. AWS, Heroku)
• Hands-on experience in client- and server-side development (e.g. Html, CSS, RESTful web services, Node.js)
• Ability to analyze potential performance and scalability issues from architectural design and in live environments
• Ability to translate and communicate business requirements into technical solutions
• Ability to drive projects to successful, timely completion, and influence stakeholders and team members
• Team player that can collaborate successfully alongside cross-functional teams and peers
• Self-starter that can work equally well under own initiative or as member of a project team
• Very good written and verbal communication, facilitation and presentation skills
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Available to travel regionally depending on customer needs

• Professional Services or consulting experience in customer-facing environments
• Salesforce platform development experience (LWC, Apex, Visualforce)
• Other B2C and/or B2B-Ecommerce platform experience
• Agile project methodology experience

Check out our benefits site (https://salesforcebenefits.com/international.html) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
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