Customer Advisor

2 days ago

Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time
Customer Advisor | Echuca | VIC

Join Bendigo and Adelaide Bank in Melbourne, Australia

It starts here. With Bendigo Bank... and you.

We are more than just a bank. Like you, we believe that in banking, better can be bigger, and together we're making it happen.

Your role as a Customer Advisor places you at the forefront of our service delivery, giving you the autonomy to excel in helping customers achieve their banking goals.

In this dynamic role, you will:

  1. Explore customers' needs through in-depth conversations to help them achieve their financial goals and collaborate with branch specialists.
  2. Support our customers with digital literacy and online banking as we innovate our offerings.
  3. Serve as the face of the branch, handling transactions, inquiries, paperwork, and maintaining risk considerations.
  4. Embrace lifelong learning through on-the-job training and external development opportunities.
  5. Build meaningful connections within our community, supporting customers and making a positive impact.

This is a permanent, part-time position located in Echuca.

The roster is 60 hours per fortnight, working on Monday, Tuesday, Thursday, and Friday from 8:45 am to 5:15 pm.

What you'll bring:

  • Experience in customer service and target achievement.
  • Strong attention to detail for secure, accurate transactions.
  • Confidence in face-to-face and phone communication.
  • Understanding of what makes our bank unique.
  • Collaborative spirit and team-oriented mindset.
  • Experience in banking and finance is advantageous but not essential.

Why work with us?

  • Make a big impact that benefits customers and communities.
  • Be valued and appreciated as part of a diverse team.
  • Enjoy career growth and flexible policies.

Additional benefits include:

  • Health and wellbeing support, including gym discounts, private health insurance, and Employee Assistance Program (EAP).
  • Opportunities for learning through our 'BEN U' corporate university.

We are committed to diversity and inclusion, welcoming applicants from all backgrounds. Please contact us if you need adjustments during the application or interview process.

Learn more about our roles: https://careers-ext.bendigoadelaide.com.au/branch-network

Note: After submitting your application, you will receive an email to complete a Pymetrics online gaming assessment. Check your junk folder if not received within 30 minutes.

We respond to all candidates and are dedicated to creating an inclusive environment.

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