
Partner Success Manager
4 days ago
Join to apply for the Partner Success Manager role at ConnectWise
2 days ago Be among the first 25 applicants
Join to apply for the Partner Success Manager role at ConnectWise
The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with the Sales, Marketing, and Support teams (s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners.
• Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal
• Proposes solutions to partner problems based on the ConnectWise platform and a deep understanding of the partner's business
• Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs
• Acts as an escalation point to drive resolution in a timely, proactive manner
• Travels to partner locations and IT Nation events
• Helps create scalable playbooks and processes around partner interactions and profiles that can be used across the entire PSM team
• Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations
Knowledge, Skills, and/or Abilities Required:
• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of industry standards
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Strong knowledge of business processes cross-functionally
• Ability to quickly grasp and distinctly explain technological and business concepts
• Strong knowledge of the IT Service Provider market and business
• Technical acumen and business management skills.
Educational/Vocational/Previous Experience Recommendations:
• Bachelor's degree required in a related field or equivalent business experience
• 6+ years of relevant experience
• Preferred: Master of Business Administration (MBA)
• Preferred: 5+ years in the SaaS industry
Working Conditions:
• Remote or hybrid, depending on location
• 30% travel may be required
- Seniority levelAssociate
- Employment typeFull-time
- Job functionCustomer Service
- IndustriesSoftware Development
Referrals increase your chances of interviewing at ConnectWise by 2x
Get notified about new Partnerships Manager jobs in Sydney, New South Wales, Australia.
New Business Development Manager, Small Medium Business - AUNZSydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 3 days ago
Business Development Manager Australia & New ZealandSydney, New South Wales, Australia 3 days ago
Business Development Manager - InternationalDarlington, New South Wales, Australia 2 weeks ago
Business Development Manager - Empowering Startups and SMEs to Succeed GloballySydney, New South Wales, Australia 3 months ago
Strategic Partnerships Development Manager, Exchange PlatformsSydney, New South Wales, Australia 2 days ago
Strategic Partnerships Development Manager, Hardware PartnershipsSydney, New South Wales, Australia 2 weeks ago
Business Development Manager - Digital Transformation - $150K - $160K Base OTE 250k+Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Surry Hills, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 2 months ago
Sydney, New South Wales, Australia A$100,000.00-A$140,000.00 1 month ago
Parramatta, New South Wales, Australia 1 week ago
Sydney, New South Wales, Australia A$130,000.00-A$150,000.00 2 weeks ago
Sydney, New South Wales, Australia 3 days ago
Channel Partner Manager, APAC - Reality LabsSydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 6 days ago
Head of Strategic Partnerships & Enterprise EngagementSydney, New South Wales, Australia 2 weeks ago
Business Development Brand Partnerships ManagerNorth Ryde, New South Wales, Australia 3 weeks ago
Parramatta, New South Wales, Australia 5 hours ago
Sydney, New South Wales, Australia 4 weeks ago
Millers Point, New South Wales, Australia 1 week ago
Sydney, New South Wales, Australia 1 day ago
North Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 6 days ago
Business Development Manager - Raceday HospitalitySydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 2 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Partner Success Manager
1 day ago
Sydney, New South Wales, Australia ConnectWise Full timeOverviewConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and...
-
Partner Success Manager
21 hours ago
Sydney, New South Wales, Australia ConnectWise Full timeOverviewConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and...
-
Partner Success Manager
1 week ago
Sydney, New South Wales, Australia ConnectWise Full time $90,000 - $120,000 per yearConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely...
-
Partner Success Manager
2 days ago
Sydney, New South Wales, Australia Buscojobs Full timeOverviewThis is a Client Success Manager role with BaseUp Technologies based in Sydney, NSW, AU.Role SeniorityMid levelAbout the RoleWe are looking for a Client Success Manager who thrives on building strong client partnerships and driving measurable value. In this role, you will act as the go-to person for our clients, ensuring their goals are understood,...
-
At-Scale Partner Success Manager
4 weeks ago
Sydney, New South Wales, Australia Klaviyo Full timeAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the...
-
Partner Success Manager Apac
3 weeks ago
Sydney, New South Wales, Australia Orgvue Full timeAbout Orgvue Orgvue, the leading organizational design and planning software platform, captures the power of data visualization and modelling to build more adaptable, better performing organizations.HR, finance and business leaders use Orgvue for actionable insight and analysis that helps them make faster workforce decisions in a constantly changing...
-
Partner Success Manager Sydney
1 day ago
Sydney, New South Wales, Australia WalkMe Full timeOverviewWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations...
-
Partner Success Manager Sydney
21 hours ago
Sydney, New South Wales, Australia WalkMe Full timeOverviewWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations...
-
Senior Partner Success Manager
7 hours ago
Sydney, New South Wales, Australia Flare Full timeAbout FlareFlare is a leading provider of advanced benefits and onboarding solutions designed for the modern workplace. Backed by MYOB and serving over one million employees nationally, we are a fast-growing, diverse team of 100+ employees on a mission to make the world of work better, easier, and more beneficial for everyone.Are you passionate about...
-
Senior Partner Success Manager
3 weeks ago
Sydney, New South Wales, Australia Myob Group Limited Full timeFlare is a leading provider of advanced benefits and onboarding solutions designed for the modern workplace. Backed by MYOB and serving over one million employees nationally, we're a fast-growing, diverse team of 100+ employees on a mission to make the world of work better, easier, and more beneficial for everyone.Are you passionate about building senior...