Senior Engagement Manager, Day 1 Delivery Excellence

2 weeks ago

Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time
Overview

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes. You will apply AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Key Responsibilities
  • Leading and managing complex cloud migration and implementation projects
  • Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
  • Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
  • Distilling customer needs into clear technical requirements and mapping them to business outcomes
  • Decomposing complex technical problems into actionable, deliverable solutions
  • Contributing to technical documentation and defining documentation standards
Basic Qualifications
  • Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
  • 5+ years experience in cloud computing
  • Experience in project management of technical programs
  • AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe, PMI, Scrum Alliance, etc.)
  • 5+ years delivering customer engagements in a professional services role
Preferred Qualifications
  • AWS experience preferred
  • Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
  • Strong understanding of AWS services, architectures, and best practices
  • Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
  • Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
  • Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga, Git)
  • Experience using Scaled Agile frameworks (e.g. SAFe, LeSS)
Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.


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