Caravan Park Attendant

Overview

Join to apply for the Caravan Park Attendant - Kennett River role at Great Ocean Road Coast and Parks Authority

Applications closing on 22 September 2025, 09:00 AM

Job Type: Casual

Package: $34.00 per hour (inclusive of 25% casual loading)

Position Description: PD-Caravan-Park-Attendant-Casual-July25_1.pdf (PDF, 195KB)

About The Great Ocean Road Coast And Parks Authority

The Great Ocean Road Coast and Parks Authority (GORCAPA) is the dedicated Victorian Government entity entrusted with the care, protection and sustainable management of one of Australia's most breathtaking and culturally significant coastal regions. Established under the Great Ocean Road and Environs Protection Act 2020, GORCAPA was created to address the complex and fragmented management of the coastline and ensure the long-term conservation of this iconic landscape.

By November 2025, GORCAPA will be responsible for managing more than 170,000 hectares of coastal reserves, National Parks, Marine Sanctuaries and foreshores stretching along 355 kilometres of coastline. This includes high-profile sites such as the Twelve Apostles Visitor Experience Precinct and Cape Otway Lightstation, as well as local ports, community reserves and critical marine environments.

At the heart of its work is a commitment to protect the environmental, cultural, heritage and community values of the region. GORCAPA partners with Traditional Owners, local communities and stakeholders to integrate cultural knowledge, ensure environmental stewardship, support sustainable visitation and build lasting benefits for regional economies and generations to come.

Accommodation Services Team
Our ten self-managed coastal Caravan Parks and the Cape Otway Lightstation generate the majority of Authority revenue. We are the single largest accommodation provider on the Great Ocean Road with over 800,000 visitor nights annually. Situated adjacent to some of the most spectacular beaches on the coast, we offer a range of accommodation options for families, tourists, students and visitors.

Purpose of the position

Duties

The Caravan Park Attendant is accountable for assisting with the day-to-day front-of-house reception tasks, and cleaning and grounds maintenance duties of the Caravan Park. The Caravan Park Attendant is an all-rounder role that aims for:

• excellent service and customer satisfaction including customer needs and guest requirements.
• the park grounds to be kept to a high presentation and safety standard.
• the public and caravan park amenities, cabins and other facilities, are maintained in a clean, tidy and useable condition.
• basic building maintenance functions are completed from time to time to ensure public safety and functional operation.

Please note that for this role, occasional weekend availability is highly desirable to meet business demands, including Public Holidays where required.

Primary Responsibilities

• Face to face customer liaison at the Parks including provision of information, dealing with customer complaints, handling cash monies, receiving maintenance requests and other customer interactions as required
• Dealing with customer correspondence and enquiry via email and phone
• Receiving and making booking reservations using the Rooms Management System (RMS) software via phone, email, online and in person
• Advising management of customer issues as soon as able and in the format directed by the Park Managers to ensure an efficient and timely transfer of information
• Provision of a friendly, efficient and empathetic customer service presence
• Performing a range of grounds care duties such as weeding, spraying, pruning, mowing, mulching, pruning and related tasks
• Performing a range of general maintenance duties such as minor carpentry repairs, painting, handyman repairs involving power tools in cabins, communal ablution blocks, kitchens, offices, fences and other items
• Performing a range of duties to ensure the amenity and appearance of the caravan park is maintained
• Performing a range of cleaning duties such as sweeping, mopping, dusting, vacuuming, laundering, making beds, washing dishes, emptying bins and general cleaning tasks
• Handling of stock including rotation of stock, lifting of boxes, linen and other items

Qualifications And Experience (preferred)

• Relative work experience (hospitality, commercial cleaning or Caravan Parks)
• Experience in safe manual handling techniques and use of chemicals
• RMS booking software experience (desirable)

Knowledge And Skills

• Practical administrative skills and customer service experience in a hospitality or retail environment with front-of-house duties
• Practical grounds skills in large-scale grounds care
• Practical maintenance skills in general repair and handyman tasks
• Practical cleaning skills in hospitality, health or related environments
• Excellent verbal and written communication skills
• Ability to work as part of a team
• Proactive problem solving and good time management

Applications Require

• A current resume
• Cover Letter (desirable)

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and inclusive of all, valuing experiences and perspectives regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Government Administration

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